Ryan Reveche Email & Phone Number

California, United States

Act as the primary contact for systems and process related analysisProvide business system analysis on process and system improvements for assigned applications and business units.Manage a 3rd Party to support and manage enhancement installations.Analyze and implement efficiencies/automation for the Consumer Loan Servicing and Collections departmentandles escalated, Tier 2 technical support calls for Consumer Loan Collections and automated DialerAssists with various application failures, issues, and future enhancements, particularly in the areas of Consumer Loan Collections and ServicingAssists with the planning, scheduling and facilitating of meetings to solicit requirements. Creates agendas and documents meeting discussionsGather and document business requirements, formulate use cases, participate in solution designTrack requirements, provide status and ensure quality of solution throughout the projectCreate functional specifications for new or modified systems and processes. Recommends system and/or process improvements. Conduct Unit testing and Coordinate UAT testingSupport and/or facilitate business user systems training as needed. Ensures the timely implementation of promised requirements

Granada Hills Ca

Responsible for handling of new accounts, inquiries, problem resolution, and cross-selling of Credit Union's products and services.Process check orders, stop payments, photocopy orders, signature cards and other counter forms.Provide efficient, courteous and accurate member service for all member inquiries.Process requests for share withdrawals, transfers, and loan add-ons. Assist members with questions, disputes, and misapplied payments. Cross-market PACU products and services.