Ryan Rigdon Email & Phone Number

Kansas City Metropolitan Area

As Compliance Manager for an automotive CRM and reseller of credit data from all three credit reporting agencies, I play a critical role in ensuring adherence to regulatory requirements and industry standards while maintaining the highest levels of data security and privacy. My responsibilities include:• Maintaining and updating comprehensive compliance programs to ensure adherence to regulatory requirements such as the Fair Credit Reporting Act (FCRA), Gramm-Leach-Bliley Act (GLBA), and other relevant laws and regulations.• Manage and complete audits from all three Credit Reporting Agencies (CRAs), Original Equipment Manufacturers (OEMs) and Dealer Management Systems (DMSs).• Manage and complete all due diligence requests from Lending Institutions, Dealerships and Vendors. • Conducting regular audits and assessments to identify compliance risks and areas for improvement, and implementing corrective actions as needed.• Manage all Vendor Diligence, Compliance Events, Audit Management and Compliance Policies. • Providing training and guidance to employees on compliance-related matters, including data security, privacy, and ethical conduct.• Serving as a primary point of contact for regulatory agencies, auditors, and external partners, and ensuring timely and accurate responses to inquiries and requests for information.

Kansas City Metropolitan Area

As an Enterprise Business Analyst, I played a pivotal role in driving business transformation and facilitating strategic decision-making within my organization. My responsibilities included:• Conducting thorough research and analysis to identify opportunities for process improvement, cost reduction, and revenue enhancement.• Developing comprehensive business cases, feasibility studies, and impact assessments to support decision-making at the executive level.• Performing gap analysis to identify discrepancies between current state and desired future state and recommending solutions to address these gaps.• Monitoring key performance indicators (KPIs) and metrics to assess the effectiveness of implemented solutions and identify areas for continuous improvement.

Kansas City Metropolitan Area

The next generation of CRM software for the Automotive Industry. Simply the easiest and most intuitive to use.

Vancouver, Washington, United States

This was a consultative role with limited scale and timeline. Accomplished:● Created and executed company’s first true Sales Construct● Created territories, roles, and Sales processes● Created and implemented new pay plans for Sales team● Relaunched Salesforce CRM to Sales, Implementation, Support and Finance● Implemented DocuSign for all contracts and agreements within CRM

Kansas City, Missouri Area

**Position eliminated due to Covid-19.AutoAlert is the creator of the automotive industry's leading data-mining and trade-cycle management platform and other revolutionary software solutions. Backed by patented algorithms, our technology bridges the communication gap between a dealership's management, employees, and customers, creating high-quality sales opportunities, increased gross margin, and improved customer retention.

Kansas City, Missouri Area

Kansas City, Missouri Area

Conversica helps enterprises maximize sales opportunities by improving the quality of leads handed-off to sales reps, so they can focus on selling and closing qualified buyers.Our marketing Artificial Intelligence technology closes the gap between the leads generated by marketing and inside sales and sales performance.Better qualified leads provide your enterprise with a competitive edge and a potentially significant sales boost.Sales conversion management goes beyond one-way outbound communications from customer relationship management (CRM) applications, email marketing software and auto-responders. Only Conversica’s sales conversion management software has the intelligence to engage in two-way conversions and to determine the lead’s intent and sentiment for your sales team. As a result, your sales team can focus their efforts on selling and closing qualified opportunities who want to speak with them, instead of chasing dead leads, sending emails that are treated like junk mail, or leaving unwanted voice mails.

Overland Park Kansas

• Solely led VinSolutions’ Marketing Campaign Business Unit including Sales, Creative, Project Management and Quality Assurance Departments • Carried the ultimate responsibility for product, service, customer satisfaction and revenue• Trained the Sales, Customer Service and Account Management teams functionality and value of VinSolutions’ Campaign Tab and my department’s full service Campaign product offering• Oversaw all marketing activities and promotion of department • Streamlined process and improved interdepartmental and outside print vendor communications and workflow• Under my leadership realized an increase in project capacity by 100%, 45 to 90 projects managed and average revenue generated per sales member increased 56%, to just under $40,000 a monthVINSOLUTIONS.COM named on the Inc. 500|5000 throughout 2010-2013 VinSolutions consolidates data from all areas of an automotive dealership by helping dealers find, sell and keep customers with their fully-integrated "Dealership Marketing System." VinSolutions is a subsidiary of AutoTrader Group, which includes AutoTrader.com, Kelley Blue Book, vAuto and HomeNet Automotive. AutoTrader Group is a majority-owned subsidiary of Cox Enterprises.

Overland Park, Kansas

• Completed Campaign tab within company’s Automotive CRM software allowing users to self market while providing full reporting of activities, and ROI within tool • Evaluated various shareholder, user and internal needs to maximize value of limited software development resources• Created product plan, timeline, training and promotional materials for Campaign Tab • Created DIY software allowing users to automate email and print marketing based off customer behavior or milestones• Created functionality that automatically updates customer records; i.e. database cleansing

Overland Park, Kansas

Program Manager/Business Analyst • Sought industry partnerships to increase synergistic value to our customers • Evaluated various internal requirements and sought outsourcing opportunities• Identified and targeted opportunities to improve user experience• Managed project timeline, expectations and costs• Communication and education to all shareholders of applicable enhancements• Salesforce CRM administrator• Created various product attributes and implementation project workflow• Created and managed various sales and operation reports and dashboards

Overland Park, Kansas

Marketing Manager • Creation and defining of product and product packages• Managed pricing, product detail and product attributes• Managed creation all marketing and promotional materials for company• Managed trade shows and industry events

B.S. In Business Administration, Business Administration And Management, General

Activities and Societies: Focus on the then changing business environment, emerging World Wide Web and a team/collaborative approach.

College Prep, A Private Jesuit Preparatory School. Focus On Developing Future Leaders.