-Collaborate seamlessly with diverse stakeholders, including ultra VIP talent, ultra HNW clients, PR teams, photographers, and publicity, ensuring the flawless execution of high-profile events such as Vanity Fair Oscars afterparty, American Music Awards, Billboard Music Awards, Critics Choice Awards, GLAAD Awards, and more.-Manage targeted press lists, increasing media coverage by 15% through precise outreach.-Thrive in fast-paced, high-stress environments while maintaining professionalism, discretion, and confidentiality.

-Act as a pivotal liaison for clients, ensuring flawless execution of program elements while adeptly troubleshooting issues in real time.-Champion a team of five, elevating overall performance and productivity through strategic leadership and collaboration.

Engage with all customer inquiries and offer solutions via both email and all social media channelsUse knowledge of product and company policies to appropriately solve all customer support issuesEducate and excite potential customers about product and companyMaintain relationships with valued customers to provide them with tailored, custom support solutionsProvide appropriate support to leadership whenever needed

Conducted VIP guest tours through a 7-hour custom-tailored guided experience through Universal Studios Park and Movie StudioMemorized detailed scripts providing for dynamic improvisation where appropriateWorked as part of a team to deliver an exceptional customer experience