Responsible for running the complete infrastructure including managing servers and networks, helpdesk, and end user support for DWFS staff members located at different locations.Manage the ticketing system. Troubleshoot, diagnose, and correct system and user-reported problems remotely.Responsible for the effective management of Office 365 / Microsoft 2012 R2 / 2019 Servers/Azure AD / AD / Group policy, Azure Intune, DNS, and Domain controllers.Purchase, configure and maintenance of equipment including PC, Monitors, Printers, phones, and Network equipment.Get bids for services contracts on existing and new equipment and manage vendor relationships.Manage, Troubleshoot, diagnose, and repair phones and network-related problems.Support staff with the use of technology and provide training to end users.Upgrade network-related hardware and software, including patches and service releases.Maintain and manage SharePoint portal and Office 365 tenant. SharePoint design experience a plus.Experience in managing DCs and other servers running Windows 2012 / 2019 as well as supporting Windows 10 PCs and cloud applications.Maintain and support the company applications as needed. PowerShell scripting a plus.Interaction with APM group of IT teams, Center staff and other corporate personnel.Interaction with all end users, funders, and Vendors, including, but not restricted to DWFS only.

Network Administrator.Phone Administrator.Senior IT Manager.Agile Scrum Master.Production Manager.Database Administrator.Systems Administrator.Project Management.O365 Administrator.Salesforce Administrator.Amazon Alexa Programmer.Lead Research and Developer.Product Development.Product Packaging.Process and Procedure document writer. Create Process Flow using Flow Charts.Worked with Amazon Alexa devices for the elderly to call for help and use in their daily lives.Programmed on a closed encrypted network that was anonymous.Collected information and stored in database.Monitored network usage on Multiple Cellular Networks.Order and inventory of devices.Setup of new employees.Software and Hardware tech for all things IT related.

• IT Staff.• I maintain and manage all aspects of the IT business.• Level 2 Tech Support as well as Project Leader.• HIPAA Security Officer and active Security Officer.• Manage and maintain all Microsoft 365 functionality and services employed throughout the company.• Cloud Services Administrator.• Salesforce Administrators.• Manage and maintain physical security as well as digital security systems including cybersecurity.• Main IT Implementer and support for all locations within the company.• Manage and maintain all networking equipment and servers including cable management, tracing and wireless management.• VAR and vendor relations.• Phone admin for Star2star VoIP phone system at all CAN locations.• Inventory/Asset management.

IT Staff.I manage, create and maintain all aspects of Active Directory and Group Policy Manager.Implement new policies and replicate them across the forest.I also maintain and upgrade all servers, software and applications.I am in charge of Monitoring our WSUS, Vipre Antivirus and VMware servers.My daily responsibilities include monitoring servers and applications as well as making sure that users software and applications are up to date and installed properly.I maintain and monitor the Network and VPN tunnels.I provide technical support for telephones, desktop computers, monitors, printers, and other peripheral computing devices used by all personnel in carrying out their official VWi duties and responsibilities.Perform Security and SSAE16 site survey and audits bi-annually and annually.Manage 6 employees in 3 Locations while maintaining support for 6 locations around the country.

IT Staff. I provide technical support for telephones, desktop computers, monitors, printers, and other peripheral computing devices used by all personnel in carrying out their official EGS duties and responsibilities. We also assist in maintenance and testing with other IT groups such as systems (Network Servers), Data Communication or WAN (Cabling and Switches), Data Security and there associated equipment. Independent Analyses, Communication and Problem Solving are some of the daily tasks I perform. Troubleshoot to identify the cause and resolution of an issue.

VoIP Support Technician. My job is in a Tech Support/Customer Service Role. I support a hosted and equipment based, VLAN associated Network for VoIP Phones and Data traffic. I remotely support my equipment on site by using SSH to get into the equipment and then utilizing Linux commands in my equipment to reslove problems and/or look into configurations. I am also a support technician for my customers networks and help set up and maintain the flow of VLAN traffic consisting of Voice and Data.

Dell Call Center Supervisor. I started as a Level 2 Technician taking phone calls to help troubleshoot customers computers for Dell. In July of 2007 I was promoted to Dispatcher. As a Dispatcher it was my job to make sure to quality control dispatches that were put through by the Level 1 and 2 Technicians. I then was promoted in Dec 2007 to Level 3 Technician. My role as a Level 3 Technician was to provide floor support to the Level 1 and 2 Technicians. I answered questions, researched issues, data scrubbed, took customer escalations, made conference calls with Dell, and much more.

DCPA is the programming language that I used to create programs. DCPA is a Unix based programming language. My job was to create and test all DCPA Unix programs that went through the company. These programs were written for data capture of information from Inventory, Sales and employee records. Create and maintain Office Access databases for individual clients based on request. Setup and write queries for the database based on what data the client requested. Create individualized data files per clients request. Create instructions for programs and other departments. Help to maintain all computers and networks in the office. Help to maintain Unix servers.

Managed six employees. Responsible for placing daily orders, creating employee schedules, and completing inventory. Handled all managerial responsibilities in the Manager's absence. Was awarded for excellent customer service. Conducted interviews and assisted in the hiring process of new employees.

Managed three employees. Assisted with inventory and ordering of supplies. Conducted interviews and assisted in the hiring process of new employees.