Ryan Roberts Email & Phone Number

• Assisting callers with troubleshooting their high speed internet connection• Help online students troubleshoot E-Book software issues• Interact with many different levels of users• Login to servers/high-speed internet devices to change settings (MAC filter users/edit user info)• Troubleshoot guests wireless/wired connection in hotel rooms• Document and escalate tickets when necessary• Answered high-volume technical support queue calls

• Provided QA and error reporting data to Managers and Supervisors• Managed workloads for PAR’s and RN’s• Worked closely with RN’s to complete claims within standards• Trained PAR’s and RN’s on new policies and procedures• Input workers comp claims into Advancer computer system• Used Microsoft Office heavily for reporting and documentation• Answered high-volume customer service queue calls • Knowledge of CPT and ICD-9 codes