Ryan Johnson Email & Phone Number

San Francisco Bay Area

Consolidated Technical Support, IT Support, and Finance departments to oversee and direct administration, implementation, configuration, monitoring, and maintenance of office, workstations, and internal/external software/tools, to maximize uptime, improve efficiency, and facilitate goal achievement across all departments.

San Francisco Bay Area

Created, managed, and directed department to deliver the best support to our internal teams and external customers. Implemented. maintained, updated, and improved our internal service desk organization by optimizing automation, workflows, dashboards, reports and analytics in Freshdesk, then later migrated to JIRA ServiceDesk to improve cross-departmental visibility and communication.Identified and implemented various hardware, software, and security setup, support, and… Show more Created, managed, and directed department to deliver the best support to our internal teams and external customers. Implemented. maintained, updated, and improved our internal service desk organization by optimizing automation, workflows, dashboards, reports and analytics in Freshdesk, then later migrated to JIRA ServiceDesk to improve cross-departmental visibility and communication.Identified and implemented various hardware, software, and security setup, support, and administration functions for PCs (Windows, Macs, Linux-based machines), modems, routers, switches, mesh networks, printers, fax machines, cable management, and service providers, with a keen eye towards efficiency, effectiveness, and cost management for local and remote teams.Directed and oversaw the development, adoption, and growth of Customer Lobby’s integrated automatic data upload tool, Customer Lobby Direct Connect, driving improvements in usability reliability to support integrations with over 130 desktop and web-based invoice software solutions. Show less

Performed rigorous testing of upgrades to existing software and ensure successful launch of new software, analyzed and corrected problems with hardware, software, and infrastructure, improved existing product, and edited websites.

Fielded customer technical support requests, performed extensive testing on company software/website to ensure quality and improve usability, facilitated Facebook app installations/troubleshooting, and edited websites.

Called customers of clients for reviews, transcribed reviews over the phone, performed data entry, facilitated Facebook app installations/troubleshooting, and edited websites.

Emeryville, California, Usa

Facilitated the mechanical sales system through a combination of visual merchandising, product communication, replenishment, and effective interdepartmental communication throughout the store to ensure products are both inspirational and accessible.

Emeryville, California, Usa

Provided excellent customer service while processing transactions with efficiency and urgency, ensuring customer satisfaction by providing short, reliable wait times.

Emeryville, California, Usa

Maintained sales floor presentation while assisting other sales associates with customer transactions and responding to customer needs on the floor and in the fitting rooms.

Richmond, California, Usa

Assisted students from a variety of socioeconomic backgrounds, education levels, and learning styles with their respective academic, emotional, social, and developmental needs through a combination of instruction and mentoring.

Davis, California, Usa

Instructed dancers of all levels in both group and private settings, produced choreography for youth/adult teams and wedding couples, utilized effective communication with customers, performed record-keeping, maintained studio, organized dance parties, secured dance venues, and managed youth/adult dance teams.

Davis, California, Usa

Worked in a team environment and most often unassisted/unsupervised, keeping a positive, customer-friendly work environment while effectively meeting deadlines.