I'm responsible for leading associates on the sales floor and delivering the ultimate customer experience to each customer. I take an active role in the on-boarding of new sales associates helping to train on Service & Selling, Product Knowledge, and General Store Standards. I also assist the Store Manager and Assistant Store Manager in areas of recruiting, training, and management of various aspects of store support.

Oversaw daily operations and customer service at the Drexel University Banking CenterManaged 5 employees- Scheduling, Delegated job responsibilities, Conflict ResolutionOrganized and directed sales initiatives during student orientations and throughout the yearOpened 414 new accounts- increasing customer accounts by 25% Grew total ledger balance by $108, 621

Assembled and conducted camp operations and daily activities Aided the development of basketball skills for boys and girls between the ages of 5-15Maintained daily budget and handled cash transactions on daily basisSupervised camp counselors

Answered inbound phone calls and emails to assist prospective students with university informationContacted leads via phone, email, and mailManaged applicant information

Assisted 5 coaches in the preparation of practices and games by managing schedules and equipmentRecorded statistics and facilitated time management to ensure smoothly-run practicesPrepared athletic facilities for practices, games, and other team related activities