Ryan Rubio Email & Phone Number

San Francisco, Ca

San Francisco Bay Area

Oakland, Ca

• Promoted to Director less then a year of hire• Managed an $18mil Retail Sales Operation (24 Retail Stores)• Developed a salvage and recycling business form a zero book of revenue to a $2mil business in 3 years• Independently and strategically manage sale activities, budget, product inventory, vendors, staffing and growth of the Retail Department (Alameda, Contra Costa and Solano Counties) • Formulate goals and planning changes with staff for context of agency needs• Develop and facilitate several new programs that increased over 35% revenue plan• Project managed with City Planner and Architect to open three new stores • Advertised agency culture and values through print newspaper in Oakland Tribune (front cover) and Solano Magazine

Concord, Ca

• Promoted to Customer Service II within six months of hire• Delivered customer satisfaction to retain and grow customer Wells Fargo banking relationship• Provided solutions between customer and Wells Fargo / Financial Software with complex issues and escalated issues• Top five in closing Sales • Trained, coached, motivated and provided performance feedback to new employees on superior customer service, problem solving decisions and ability to recognize sales opportunity in an E-Commerce environment to improve customer satisfaction• Rewarded by Wells Fargo on Customer Satisfaction, Sales and Resolving Customer Issues

Walnut Creek, Ca

• Verified job application (education, employment, credit, and criminal history) in a timely manner to meet company goal• Managed special projects and developed efficient work flow • Trained new employees on interface software, organizational skills and analyzing reports in a call center environment