Ryan Rush Email & Phone Number

The Risk Management Coordinator assists the Risk Manager in coordinating hospital-wide risk management and insurance activities which include developing and maintaining systems for risk identification; investigation, prevention and reduction; managing claims/invoice/insurance portfolio applications, analyzing and distributing risk management data; conducting educational programs and providing consultative services on risk management issues. In addition, this position provides data management and administrative support to assure effective program operations. The position serves as a resource for Coordinators to enhance risk management, clinical risk/patient safety, and quality programs across the continuum of care. In the absence of the Risk Manager, this individual will administer the day to day operations of the department.

The Patient Relations Coordinator is designed to provide a liaison between patients, caregivers, and the institution. This position provides a specific channel through which patients or caregivers can seek solutions to problems, concerns, etc. The position enables patients or caregivers to obtain solutions to problems by acting/facilitating on their behalf to different audiences such as Administration or any leadership. This position will be responsible for facilitating relationships between patients, visitors, medical staff, and Administration to resolve complaints and/or grievances. Skills of the Patient Relations Coordinator:Manages patient complaint/grievance process, which includes:1. Facilitate resolution of complaints/grievances for patients and visitors;2. Receive and document patient concerns/complaints;3. Triage concerns/complaints when appropriate;4. Monitor response to all complaints according to the complaint policy;5. Advise and coordinate alternative resolutions to concerns/complaints;6. Respond to patient or visitor concerns through written or verbal correspondence;7. Maintain patient complaint/grievance database and provide reports from complaint database;8. Establish positive working relationships with hospital staff and provide guidance in responding to patient and visitor concerns;Develops a consultative relationship with organization leadership to build and sustain a patient/customer-focused culture.Provide education for HRMC staff.Ensures standards related to patient complaint/grievance (DOH, C MS and JC AHO) are developed, approved, educated, and monitored.

Licensed Missouri Agent, Residential & Commercial Investment

Master Of Healthcare Administration, Health/Health Care Administration/Management

Bachelor Of Science (Bs), Social Psychology

Activities and Societies: Baseball Team, Athletic Event Staff Member of Park Baseball team Member of Event Staff