Operating an organization to providing tailored B2B and B2C English language learning experiences. We work with our customers to align our services to their needs, whether it is helping their children learn to read or preparing their employees to best represent their organization.

Collaborated across teams to ensure the fulfillment of learners existential and relational needs, and best position ourselves to stimulate learner growth. Fostered partnership between teachers and parents towards meeting the needs of learners by creating open, honest, and frequent channels of communication. Tracked and guided students toward academic and developmental milestones through curated lesson planning and implementation, as well as resource generation using tools such as Adobe Creative and Microsoft Office suite.

Managed center resources through deep analysis of KPIs and stakeholder feedback. Developed and retained teachers through CPD initiatives and rolling feedback channels. Mentored and trained new Directors of Studies. Recipient of EF's 2020 Star Director of Studies award, guest speaker at EF's 2020 Teachers' Conference, and featured in 2021 ad campaign for EF's core product for 3-6 year olds.

Implemented mentorship program for new teachers. Streamlined staff management and training through new admin policies. Developed new content for enrichment courses aligned with operational goals.

Delivered lessons to the highest quality standard. Initiated SOPs for the care of academic resources. Modeled CPD through pursuit of qualifications and knowledge.