Ryan Sadler Email & Phone Number

I collaborated with clients to implement the CX Solution. Work across teams to implement new features to give clients the most up to date experience. Built a custom survey solution package using javascript to create annual recurring revenue. Oversaw multiple workstreams across client accounts to ensure utilization of the software

Chicago, Illinois, United States

Partnered with clients, including Airbnb & Amazon, to maintain a 95%+ customer satisfaction score.Led 50+ projects for clients, totaling over $200k in revenue.Solved complex technical problems and built custom solutions to ensure the clients received maximum value during implementations.Trained clients on aspects of the Qualtrics Experience Management (XM) Platform, such as advanced survey building and distribution, to increase utilization of the software

Chicago, Illinois, United States

Built out the Optimization team, specializing in annual rollover projects and product enhancements.Handled 30+ tickets a week regarding product support resulting in improved account health.Daily responsibilities included utilizing SQL to troubleshoot data issues, updating the software for year over year engagements, building custom reports, and standing up new product features.

Chicago, Illinois, United States

Construct custom financial reports and dashboards and the backing SQL views.Lead weekly calls for 15+ clients ensuring delivery of open items, utilizing SQL to troubleshoot data, and updating the system for year over year engagements.Managed over 20+ clients accounts where I was responsible for software implementation and maintaining client relationships.Partnered with clients to ensure delivery of open items and successful implementations of the Management and Productivity Reporting, Budgeting, and Forecasting StrataJazz modules.Collaborated internally using Salesforce to mitigate potential risks resulting in more accurately scoped projects and increased client renewals.Lead comprehensive client trainings for each module to increase client comprehension and utilization of the tool and decrease support tickets, resulting in a 20% increase in satisfaction.Created custom financial reports and dashboards and the backing SQL views.

Chicago, Illinois, United States

Responsible for solving customer tickets including ACATs, AVs, and TODs in order complete the transfer of funds Assisted with the development of new and existing processes to allow for better user experience

Greater Chicago Area

Joined the sales financial planning & analysis department supporting Specialty Brands.I was part of a small team whose primary responsibility was to help the flow of information between two management teams during the integration of E&R Industrial. Created a daily sales summary to highlight the previous day compared to prior month and current forecast. Built a model to analyze average daily sales by product segment for each customer. My summer project was focused on building an accurate, monthly sales forecast to better forecast daily sales so management can address the “bleeding” accounts.

Chicago, Illinois

I work on a team with student investors looking to educate other students, adults, and business professionals. We strive to provide not only the common investor but also the most experienced investors with information on possible investment opportunities. We derive our valuation methods from the strategies of some of the "smartest guys" in investing such as Warren Buffett, Benjamin Graham, and Ray Dalio.

Oak Brook, Illinois

Support two financial advisors and their team by researching market information, communicating with clients, and building and developing financial portfolios.I was the first point of contact with clients and helped to solve any issues at hand.I conducted daily research and worked on weekly projects including an estate plan and client asset plan.

Sole proprietor of a full service lawn mowing and landscape construction business. I performed weekly lawn cutting, trimming, edging and worksite cleanup. Also, removal of yard waste from landscape beds and installation of mulch. Special projects include: completed plant removal and drain tile installation. I was responsible for billing and schedule coordination. I also trained and managed 1-part time employee.