Ryan Sagers Email & Phone Number

Greater Chicago Area

• Leading In-store and digital technology integration and implementation for best-in-class retail client• Digital customer experience SME driving desktop, mobile and native application integration • Developing reporting and controls for credit product acquisition, servicing, and payments processes• Responsible for driving incremental sales through technology integrations and customer experience improvements• Responsible for driving cost savings through customer experience, process simplification, and automation

Greater Chicago Area

• Business and Technical Solutioning portfolio lead for multiple retail clients• Responsible for business and technology prioritization, delivery, and strategic technology integration roadmap • Led technical solutioning; translating problems and ideas into executable projects and managing those through implementation• Managed multiple transformation initiatives touching technology infrastructure, point of sale and digital retail channels

Greater Chicago Area

• Managed point of sale, online and in home credit payment solutions for large retail partner • Drove complex customer facing and internal impacting solutions from concept stage to successful implementation. • Provided internal and external audit support capturing, refining, and improving processes for multiple retail partners and lines of business.

Greater Chicago Area

• Managed Sears Card credit operations for Sears, SHO Franchise, Sears Home Services and Kmart national retail footprint• Managed banking partner operations relationships with Citi Retail Services, Barclays, and Tempo vendors• Served as field and store support primary POC for in-store and online customer issues with payments and account servicing• Conducted customer spending analyses and translated data into insights leading to product and program enhancements• Drove onboarding’s of new credit and leasing partners as well as decommission of second-look credit partnership

Greater Chicago Area

• Conducted customer spending analyses and translated data into insights leading to product and program enhancements• Managed community investing business in Chicagoland, identifying and executing commercial and consumer transactions• Grew $100MM Chicago portfolio to $200MM through the advancement of sustainable lending and investing initiatives• Created and implemented construction and term lending program for the Citi of Chicago’s Neighborhood Stabilization Program resulting in the construction and end purchase of over $15MM in affordable housing

Washington D.C. Metro Area

• Managed multi-state portfolio of commercial and community clients performing periodic business and credit analysis and transaction structuring and underwriting• Managed $2BN portfolio of performing and non-performing loans completing financial and industry analysis• Created and underwrote deal structures on financing requests for debt and equity products• Graduate of Bank of America Commercial Real Estate Analyst Development Program

Washington D.C. Metro Area

• Graduate of Commercial Credit Analyst Training Program performing business and credit analysis for multi-state portfolio of clients

Bachelor Of Science Business Administration, Finance And Marketing

Activities and Societies: Delta Sigma Pi Professional Fraternity, Black Senior Alliance, Residential College Council, Undergraduate.

Education record