Ryan Schmidt Email & Phone Number

Costa Mesa, CA, US

Whitefish, Montana, US

Whitefish, Montana, US

Bozeman, Montana, US

• Leader of client engagements, relationships, and portfolio health. Manage, enable, and support team in pursuit of client success and experience management excellence. Utilize expertise in XM best practices, technology.
• Leverage planning frameworks to coach and develop team members to great levels of delivery efficacy. This includes cultivating an inclusive and collaborative team environment with clear expectations for action and.
• Expertly manage complex and multifaceted client engagements. Provide thought leadership and learn the client’s business objectives and XM strategy to establish clear perspectives for how a client should evolve over.
• Manage the contract and renewal process. Responsible for successful development of contracts. Hands-on approach to gather client requirements, develop SOWs, and guide clients through signature. For new clients.
• Deliberate focus on account health to improve, attain, and maintain client satisfaction, portfolio performance, and profitability.

Bozeman, Montana, US

• Combine deep understanding of XM technology with a rigorous and efficient command of project and engagement management.
• Full accountability to manage all tactical and day-to-day aspects of client engagements, including work planning, scoping, tracking, client communication and meetings. Develop and manage project and deliverable.
• Develop strong relationships with clients by understanding their business needs and goals and recommending technical and programmatic solutions.
• Prepare and lead strategic client touchpoints including Quarterly Business Reviews and Annual Program Roadmaps. Assume full responsibility for successful client outcomes and program health and evolution, achieved via.
• Collaborate with, guide, and coach Solutions Consultants to ensure a thorough understanding of clients’ business objectives to ensure a consistently high level of quality and thoughtfulness in the team’s delivery.

Bozeman, MT, US

• IT Project Manager responsible for delivering comprehensive, robust, and flexible credit decisioning, loan origination, and credit risk management software solutions to fit large financial institutions unique.
• Responsible for organizing and leading cross-functional teams and resources to achieve a service-focused culture with emphasis on delivering on-time, high-quality products within budget.
• Support multiple clients while managing numerous projects. Successfully manage large projects in excess of one million dollar budget and six months in duration. Extensive international business experience managing.
• Communicate a clear vision of the project’s objectives and motivate the team to enable peak performance of team members and effectively coordinate the activities of the team to achieve project milestones.
• Utilize the appropriate methodology to manage the software development lifecycle to initiate projects, develop detailed project plans, manage and control the execution of the project.
• Manage relationships with project stakeholders, including internal and external clients and vendors, keeping them informed of progress and issues in order to manage expectations on all project requirements and.

Bozeman, MT, US

• Managed multiple internal implementations for key infrastructure efforts including maintenance and new deployments
• Led Product team meetings for new features and enhancements including prioritization of backlog items

New York, NY, US

• Expert in the investigation, evaluation, estimation, and negotiation of 1st and 3rd party claims.
• Identify and coordinate with appropriate claim resources on coverage issues, subrogation, salvage, and potential fraud opportunities to achieve optimal outcomes.
• Maintain continuous and effective communication with customers, agents, claim staff and related business partners on assigned claims.

Master Of Business Administration (M.B.A.), Business Administration And Management, Finance

Bachelor’S Degree, Finance