Ryan Schoenhard Email & Phone Number

The Hague, South Holland, Nl

● Responsible for managing the enterprise Active Directory infrastructure for Transamerica. Supporting multiple forests and domains that touch global business units and IT teams● Manage lifecycle of domain controllers and resource monitoring● Develop domain-level group policies and assists other technical teams with troubleshooting their group policies● Primary support for 3rd systems besides Active Directory: DNS (internal and external), DHCP, Bluecat IPAM Integrity, Quest Change Auditor, Quest Recovery Manager for Active Directory, Quest Active Administrator, Microsoft Distributed File System (DFS)● Work with Global Technology Services support team to integrate with the Azure DNS resolution● Primary support for disaster recovery strategy and testing for Active Directory infrastructure. Perform recovery of AD, DNS, DHCP infrastructure in isolated environment. Created process and automation scripts to clone into DR. Supports other technical teams with troubleshooting issues related to recovering their systems into the DR environment● Investigate and resolve identified security vulnerabilities on managed servers● Utilize Powershell to automate day-to-day tasks associated with Active Directory, DNS, DHCP, Blucat infrastructure. Self-taught Powershell building previous development knowledge● Point of contact for business units and GTS division regarding the integration of Active Directory with new software and services, for troubleshooting major/minor incidents● Maintain system documentation● Provide support for the global environment in a 24/7 capacity, participating in an on-call rotation schedule ● Led vendor selection and relationship of Bluecat DNS/DHCP solution. Led migration of external facing DNS from Microsoft to Bluecat infrastructure comprising over 1,000 domains and migrated Microsoft DHCP to Bluecat infrastructure consisting of over 1,000 subnets. Attended Bluecat training, led in-training for technical teams and appropriate business units.

The Hague, South Holland, Nl

The Hague, South Holland, Nl

● Divisional Server Support Owner - Worked closely with business units to manage their server environment. Provided inventory management, reporting, and a central point of contact for Global Technology Services and business unit. Duties also included troubleshooting issues, virtualization of servers, documentation, and maintenance. ● Additional responsibilities included supporting the entire Transamerica server environment – 2nd and 3rd level support for maintaining the OS and server hardware, inventory of the current server environment, research of new server technologies and hardware purchases and documentation.● Project Work – Worked on several projects as the main server technician and resource lead. o Projects included: Added and relocated remoted offices, Server migration to Cedar Rapids, Windows 2003 SP1 upgrade, and migration of homegrown server inventory to Remedy Asset Tracking o Each project required: Documentation of the existing environment and backup plans, coordination with technicians, ensuring deadlines were set properly and met.

The Hague, South Holland, Nl

● Started as 1st level support for Global Technology Services helpdesk, and then moved to 2nd level escalation● Subject Matter Expert – Provided relationship management between specific remote sites and helpdesk support. Resolved any issues that the remote sites might have, addressed concerns, and worked on providing a better experience for the customer. Reviewed incoming tickets to find common issues to better concentrate training and resolution efforts. In addition, subject matter expert on multiple topics: BMC Alerting, Netview and the NTC, Citrix applications, VPN, remote connection tools, Mainframe, Windows 2000/XP operating systems. ● Escalation Technician – Provided the phone analysts with an escalation point for difficult issues. Helped to resolve issues that might require more research or a longer period of time than the phone technicians were allowed. Duties also included handling severity one outage coordination for the help desk and working with other teams and business units to resolve high impact outages. Met with 3rd level support to discuss problem tickets and discussed ways to offload support from 3rd level to 1st level. ● Documentation and Training – Reviewed help desk tickets and researched solutions to issues that the helpdesk could resolve. Documented and shared the solutions with the team or hosted training when needed. Trained new hires and provided senior support to the help desk staff. ● Contractor for TekSystems from February 2002 – June 2002, hired full-time by Transamerica.

• Windows Consultant – Provided Windows NT and 2000 consulting for many of the local businesses in the Grant County, Wisconsin area. Designed and installed Windows servers and domains, Citrix XP environment, and Exchange email solutions. • Desktop Support – Worked as 1st and 2nd level support for customers. Support included phone support, in house technical support, and on site support. • Window Server and Domain Support – Helped customers support their Windows NT and 2000 networks. Supported customers WINS/DSN/DHCP, Active Directory, and Exchange systems. Also provided support for onsite server hardware and training of personnel.• Backup and Disaster Recovery Support - Installed backup software and hardware and helped customer develop backup procedures. Developed disaster recovery procedures for customer’s servers.