Kevin Laudan Email & Phone Number

The Hague, South Holland, Nl

Madison, New Jersey, Us

• Developed engineering team to support business applications and SLA requirements for 13000 users.• Reverse engineered entire environment and implemented new design and infrastructure to reduced single points of failure and increase service level and service availability.• Established ITIL standards, best practices, and documentation to increase response times and better quality of services.• Reduced service interruptions and outages by 75% with the implementation of root cause analysis and effective problem tracking.• Migrated corporate wireless solution for over 200 locations in Western US.• Consolidated physical and HyperV server environment into VMware vSphere. Reducing the server footprint by 67%. Environment is 99% virtual.• Designed, build, and implemented new datacenter infrastructure that involved upgrading Network core , Load Balancers and SAN storage.• Moved local Datacenter of 180 virtual servers into new offsite Datacenter, which reduced operating costs by 30% and increased service availability.• Reorganized and streamlined multiple domain AD environments which enabled consistency and standardization.• Planned and implemented 13000 user email migration from Exchange to Zimbra with minimal impact to the users.• Configured and implemented Project Management solution, which enabled better visibility and accountability of projects and tasks.• Automated corporate reports for SOX and security compliance• Coordinate national corporate initiatives and objectives with western regional IT Managers.• Final escalation point for all server related issues for the western US.• Designed and implement VMware strategy. Senior technical adviser for all VMware related issues.• Manage all western engineering projects from planning to completion

Us

* Strong abilities in leading, mentoring and coaching IT staff and consultants* Develop IT polices and procedures to improve quality, consistency and availability of provided services* Manage all aspects of Information Technology, including hire, fire, promotion, outsourcing, vendor relations, service and support contracts, training, and budgeting. * Developed web based system for consolidating IT support and maintenance tasks into a central web interface, which reduced the response time, and complexity of providing support and maintenance by 40%* Develop procedures and software solutions for insuring the internal and external SLA agreements are maintained* Developed / implemented the migration of physical servers to virtual server infrastructure with VMware and Microsoft Virtual server. * Created virtual test platform for support team testing and troubleshoot with VMware solution. * Centralized security and network performance reporting for SOX compliance.* Developed maintenance procedures, reports, and automated alerting system for maintaining Network / Server / Telecom availability which exceeds 99.9% availability and 24/7 support for the past 8 years. * Utilized Microsoft Clustering, redundant and failover servers, and automated scripts to insure service availability in the event of a outage or maintenance.* Implemented communication technologies that have reduced communication / collaboration / travel cost by 60%. Utilized least cost routing / VOIP / ITSP to further reduce our monthly expenses.* Regularly meet with executive management team to report security and risk management assessments / trends, and maintain business alignment.* Managed / Reviewed vendor performance of outsourced products /support to maintain and exceed business requirements with a reduced budget.* Conducted detailed cost benefit analysis, risk management, and evaluated RIO on all significant purchases and upgrades.

Nl

* Created and maintained network documentation, configuration and maps * Administrated multi-site and multi-network WAN environments* Designed custom scripts to automate Server setup, desktop setup, and daily administrative tasks* Lead organization in technology endeavors and strategies* Lead IT Service desk staff on best practices and providing quality of services* Standardized all Laptop and Desktop software deployments and developed change control processes which enabled the IT department to exceed their goals with minimal staff.* Troubleshoot, TCP/IP network configurations and printing, Windows NT login scripts, NT Profiles.. utilizing all TCP/IP utilities, and NT Admin tools * Established Networking procedures and policies for internal operations* Organized and Planned Projects for Software and upgrades* Developed Server configuration standards, configuration, and updates in high availability SaaS environment * Trained and mentored internal IT staff * Create and streamlined deployment of software by writing automated installation scripts and installs with batch files, Ghost , Alteris, Scriptlogic, and Installshield, Wise installer, sys prep* Created company standards, polices and procedures for IT and Telecom Services

Dallas, Tx, Us

* Provided Helpdesk support for Windows 95 and Windows NT applications and third party software* Deployed Enterpise software solutions via Microsoft SMS and log-on scripts* Administered and maintained Windows NT Servers and Exchange Servers. Troubleshooting problems related to TCP/IP, DHCP, DNS, WINS, SSL, IPX/SPX, NETBUI, or gateways from multiple site locations* Provided Phone support for RAS, Network Configuration, MS Office, McAfee, MS Exchange, Execustar, Internet Explorer, and Netscape* Troubleshoot Network performance and connectivity problems

St Louis, Missouri, Us

Consultant contracted to SBC & Emerson

St. Louis, Mo, Us

* Troubleshoot Client side Network configuration problems and provided a effective solutions that would assist in the MS Exchange Server Migration* Migrated over 200 users to MS Exchange server and Client side Configuration of Exchange Services with Outlook 98 and Exchange 5.0 .* Upgraded 200 users with McAfee, RAS, Internet Explorer on Windows 95 / NT machines. Installed Service packs and patches. Installed 3rd Party Remote access software.

* Systems Repair & Troubleshooting – Repairs and troubleshoots failed or damaged computer hardware or software in minimal amount of down time* Network Design / Troubleshooting / Repairs on DOS, Windows, Windows 95 & 98, Windows NT platforms with Windows NT, MS Back Office, Novel, and LANtastic servers. Advanced technical knowledge in peer-to-peer networking and Local Area Networks. Installed and Troubleshoot Hubs, routers, and Switches. Working Knowledge of network protocols and multiple server configurations using – TCP/IP, DHCP, DNS, WINS, SSL, IPX/SPX, NETBUI, gateways, firewalls, and proxy servers* Organized Projects Plans for Server Architecture and Upgrades* Provided Technical Training for computer users in individual and group sessions* Provided Data Recovery and backup solutions* Provided Professional Graphics and Web Page Design with HTML, CGI, Java, Java Scripts, steaming media technologies. Maintained / configured with IIS and Website Servers

Randolph Afb, Tx, Us

Special Purpose Mechanic