Kevin Laudan Email & Phone Number

The Hague, South Holland, NL

Madison, New Jersey, US

• Developed engineering team to support business applications and SLA requirements for 13000 users.
• Reverse engineered entire environment and implemented new design and infrastructure to reduced single points of failure and increase service level and service availability.
• Established ITIL standards, best practices, and documentation to increase response times and better quality of services.
• Reduced service interruptions and outages by 75% with the implementation of root cause analysis and effective problem tracking.
• Migrated corporate wireless solution for over 200 locations in Western US.
• Consolidated physical and HyperV server environment into VMware vSphere. Reducing the server footprint by 67%. Environment is 99% virtual.

US

* Strong abilities in leading, mentoring and coaching IT staff and consultants* Develop IT polices and procedures to improve quality, consistency and availability of provided services* Manage all aspects of Information Technology, including hire, fire, promotion, outsourcing, vendor relations, service and support contracts, training, and budgeting. *.

NL

* Created and maintained network documentation, configuration and maps * Administrated multi-site and multi-network WAN environments* Designed custom scripts to automate Server setup, desktop setup, and daily administrative tasks* Lead organization in technology endeavors and strategies* Lead IT Service desk staff on best practices and providing quality of.

Dallas, TX, US

* Provided Helpdesk support for Windows 95 and Windows NT applications and third party software* Deployed Enterpise software solutions via Microsoft SMS and log-on scripts* Administered and maintained Windows NT Servers and Exchange Servers. Troubleshooting problems related to TCP/IP, DHCP, DNS, WINS, SSL, IPX/SPX, NETBUI, or gateways from multiple site.

St Louis, Missouri, US

Consultant contracted to SBC & Emerson

St. Louis, MO, US

* Troubleshoot Client side Network configuration problems and provided a effective solutions that would assist in the MS Exchange Server Migration* Migrated over 200 users to MS Exchange server and Client side Configuration of Exchange Services with Outlook 98 and Exchange 5.0.* Upgraded 200 users with McAfee, RAS, Internet Explorer on Windows 95 / NT.

* Systems Repair & Troubleshooting – Repairs and troubleshoots failed or damaged computer hardware or software in minimal amount of down time* Network Design / Troubleshooting / Repairs on DOS, Windows, Windows 95 & 98, Windows NT platforms with Windows NT, MS Back Office, Novel, and LANtastic servers. Advanced technical knowledge in peer-to-peer.

Randolph AFB, TX, US

Special Purpose Mechanic