Experienced E-commerce Operations Specialist with a strong focus on managing WooCommerce stores, streamlining order processing, and ensuring inventory accuracy. I handle product sourcing, negotiating with suppliers, and coordinating global shipments to meet customer demands.Proficient in providing technical support and managing customer service across phone, email, and social media platforms, I ensure a seamless customer experience. I also excel at sales & sales performance analysis, reporting, and implementing strategies to increase conversion rates and drive repeat business.Dedicated to optimizing stock management, improving logistics coordination, and exceeding sales targets.

I specialize in sales, new business development, and customer retention. Experienced in B2B and B2C sales, with a background in SaaS. Successfully lead a team of 10 across various departments, managing first point of contact with customers and suppliers, conflict resolution, and remote support. Skilled in lead generation, lead validation, providing quotes, pricing, costing, and coordinating sales and purchase orders to ensure seamless operations and exceptional customer service.

During my tenure as a Hardware Technical Sales Representative at ADE Labelling and Barcoding, I spearheaded the sales of Thermal Transfer & Direct Thermal Printers, Scanners, RFID solutions, as well as Labels, Ribbons, Metal Tags, and Flexographic Print. My role extended beyond sales to encompass seeking new business opportunities and creating Custom Template Applications in Sato AEP Pro. I maintained strong relationships with Resellers, Customers, and Suppliers, providing innovative Barcoding and Tracking Solutions. Additionally, I managed outbound and internal repairs, along with IT maintenance, ensuring Quality Control standards were met. I was responsible for loading new orders into Sage Pastel, coordinating orders in the system, and invoicing completed orders. My role also involved calculating pricing and closing deals with Potential New customers and Projects. I played a key role in assisting with inquiries and providing exceptional Customer Service regarding Labels, Printers, and Scanners. Moreover, I was entrusted with the responsibility of opening and closing the office every day, demonstrating my commitment to operational efficiency and reliability.

As a Part-Time Remote SEO & Keyword Researcher at Merceler UG, I played a pivotal role in optimizing Amazon listings and creating engaging content for T-shirts, KDP books, and posters. My responsibilities included conducting Amazon market research, writing compelling listing copy, and performing trademark checks. I also conducted SEO and keyword research to enhance product visibility and stay abreast of market trends. Collaborating closely with other researchers, illustrators, and designers, I ensured high-quality content and collaborated with managing directors via Slack and Loom videos for updates and feedback. Additionally, I managed three separate Displate accounts, including research, SEO, and listing optimization, as well as poster creation, using various software tools such as AI txt2img, Adobe Illustrator, and Photoshop to deliver impactful visual content.