Ryan Scott Email & Phone Number

Merrillville, Indiana, United States

Schererville, Indiana, United States

Merrillville, Indiana

Illinois

*Received 100% on 2016 Retail Operations Audit**"Delivered flawless execution of AT&T's visual merchandising standards..." - Sales Execution Lead*Ranked #1 SSR in Central Region for Q3 2015*• Receive, transfer, adjust, and track inventory• Coach employees on audit readiness and operations• Perform monthly inventory counts/paperwork filing, and mock-audits at other COR locations• Assigned role of Manager-On-Duty when necessary • Reduce perceived wait time by interacting with all waiting customers• Perform merchandising resets (installation/removal of display hardware)• Maintain appearance of all accessories on display, organizing/storing overflow accessories to be easily located by all staff• Manage/maintain demo devices, (content, appearance, and security), and tracking/recording all store location Company Official Use devices within Demo Device Tracker application, (current SIM card, IMEI, employee/display assignment, device name, phone number, and device function)• Perform cash-handling duties (deposits, change orders, drawer balancing/auditing)• Welcome customers as they arrive, hand off to a Friendly Expert, add them to queue / create appointment, or "Quick Hit"• Perform "Quick Hits" for customers with quick questions, device issues and/or troubleshooting, bill payments, accessory purchases, device content transfers, and technical support• Assist representatives with anything from technical support to OPUS work-arounds, to identifying device and service specifications• Maintain display appearance and compliance per company standards indicated in iPOG• Maintain store technology, perform general troubleshooting, repairs, and maintenance • Perform daily inspections of store equipment/hardware, (Light fixtures, signage, printers, fax machine, door locks, alarm system, drawers/cabinets, OPUS Mobile iPads/scanners, receipt printers, network functionality, etc..), report issues requiring attention

Merrillville, Indiana

600 N Michigan Ave, Chicago, Il

Provide each guest with an extraordinary experience and positively affect the perception of the AT&T brand. Coordinate the floor in conjunction with management and other teams within the store. Provide guided tours of the store as well as qualifying and recommending apps, appcessories, and emerging technology and devices. Working to build positive relations with the Greater North Michigan Avenue Association and surrounding businesses and community.*Nominated by managers to train incoming employees

Oakbrook Terrace, Il / Merrillville, In

*Achieved 5 Quarters (consecutively) of 100% Customer Experience Survey scores**Consistently ranked top of store in sales objectives month-over-month**Received multiple national awards for performance**Nominated by managers to train incoming employees*Provide customers with a total AT&T experience; from recommending devices and plans, to improving their home service experience as well, while adding a personal touch.

Merrillville, Indiana

Serving as a Union Steward for Members of CWA Local 4900 [working in the AT&T Corporate Retail Store in Merrillville, Indiana]. (Previously a Union Steward for Local 4202 [working in the AT&T Corporate Retail Store in Mokena, Illinois]).

Geneva, Illinois

* Voted Store MVP for Q1, 2010 ** Achieved National recognition for Customer Satisfaction *Originally assigned to P.C.H.O. (Personal Computers and Home Office). Provided every customer with a unique and personalized shopping experience specific to their lifestyle and requirements, in regards to devices, operating systems, software, hardware, and accessories. Also provided general technical support and device troubleshooting for their computers and/or tablets. Educated myself in other sections of the store and became utilized as a "floater" when staffing was needed.

Aurora, Illinois; Elgin, Illinois; Plainfield, Illinois; Glenview, Illinois

Primary Manager of multiple facilities at a time, serving also as a customer service representative and advocate of the Ellis & Associates International Lifeguard Training Program and accompanying Park District/Facility Owner. Oversaw all aquatic staff (Lifeguards, Supervisors, Cashiers, and Swim Instructors) in addition to training, certifying, and inservicing all aquatic staff in the areas of CPR, AED, First Aid, Customer Service, Lifeguarding, Cash Handling, and all other areas within the realm of operating an aquatics facility. Maintained the pool chemicals, machinery, and equipment, as well as the upkeep, appearance, and cleanliness of the entire facility/water park, while keeping employees alert and patrons safe and happy.- Splash Country- Phillip's Park Family Aquatic Center- Vaughan Athletic Center- Elgin Country Club- Valley Lo Club (Pool and Beach)- Lakewood Creek/Prairie/Springs- Caporella Aquatics CenterE&A and Jeff Ellis Management is a great company to work for and I am grateful for the experience and opportunities I was given.

Ongoing, Music Education

Opera Performance and Classical Voice Training, Music Education courses

Music Theory And Composition