Ryan Smith Email & Phone Number

Idaho Falls, Idaho

Idaho Falls, Id

Idaho Falls, Idaho

My primary responsibility as a hardware specialist is to maintain a clean and well-stocked department while approaching and assisting customers in selecting and purchasing hardware goods. I am also responsible for cutting keys and rekeying door locks for customers as needed. I help ensure profitability within the department by explaining the benefits of - and selling - extended protection plans to customers purchasing applicable power tools and equipment.

As last point of customer contact, I am instrumental in guaranteeing shoppers have found the merchandise they require for their home improvement projects. I help maintain store profitability through suggestive selling and add-on sales at the register. I further ensure profitability and customer loyalty by selling and enrolling customers in Home Depot Credit plans.Selected Contributions:Accurately process sales and paymentsIssue refunds and creditsProcess returns and exchangesMonitor inventory

Promoted to team lead position to recruit, train and supervise 15+ customer service reps and cashiers. Fostered an environment in which guests enjoyed high levels of service and employees were motivated to deliver top performance. Managed softlines sales floor and front-end operations to maintain proper execution of merchandising standards, and ensured friendly and efficient transactions at checkout and returns areas. Selected Contributions:Instrumental in maintaining accuracy and customer satisfaction during reimplementation of the Lay-Away Provided associate training and assistance during the introduction of a site to store online ordering system.Created a culture where team members focused on increasing sales by offering credit services to the customer. Consistently recognized for outstanding implementation and execution of corporate merchandizing standards.