Ryan Spencer Email & Phone Number

Sydney, New South Wales, Australia

Bringing Collins Booking and Enquiry Management System to Australia. Helping operators to manage & streamline their pre-booked and event business, focusing on the customer experience

London, United Kingdom

London, Greater London, United Kingdom

London, United Kingdom

- Connecting businesses and entrepreneurs with the tools they need by introducing Apple solutions, technology and services. - Creating and developing B2B relationships- Lead, manage & motivate a team to achieve both store and company goals.

Sydney, Australia

The key objective of this role is to achieve targets set for the activation ofOptus products through the retail channels managed by the Mass Retail Sales Team. These channels include many recognised national & international retail brands such as Woolworth, Coles, Dick Smith, Harvey Norman and Apple. ♦ Directed the strategic plan that would see key growth in prepaid & post-paid products♦ Managed 9 Mass Market Channels in leading electronics, discount stores, and supermarkets♦ Owned a multi-million pound Mass Market Distribution channel sales targets.♦ Delivered state-wide marketing strategies to counter competitor activity,♦ Worked with channel partners at local, state and regional levels to build brand mindshare♦ Earned many awards at team and individual level for launch of new products ♦ Secured more off location displays than any other TE in Woolworths and Coles; ♦ Launched an Over The Phone sales process into Harvey Norman delivering 30% grown MOM♦ Secured 80 window displays in Harvey Norman (major retailer) at no extra cost of funding ♦ Secured prime PoS and display positioning in leading supermarkets and discount stores♦ Developed Yes Optus’ relationship within Apple Stores.♦ Served as the “go to” person to other Territory Executives nationally ♦ Led a team of 4 retail executives to deliver key growth within large mass market channels

♦ Returned significant growth in pre-paid and post-paid across 2000 retail store♦ Achieved 2.6 million prepaid activations and more than GBP870k in recharge revenue.♦ Significantly grew relationships with mass market state and regional managers♦ Secured greater brand representation in fiercely competed PoS, shelf and window spaces♦ Localised marketing plans and delivered incentive programs . ♦ Protected Yes Optus’ market share within prime accounts, with an increase of 500% ♦ Negotiated and installed 50 window panels with Optus branded massaging in key channel♦ Ran incentives with the top 28 Woolworth store social clubs in NSW♦ Gained high end incremental locations saw un uplift in activations 30% across the board.♦ Coached upwards of 14 merchandising executives across the state.

Yes Optus Bondi Junction

Communications Junction was a franchised business that owned 8 Yes Optus stores across the NSW region of Australia. The role of Store Manager was to look after Bondi Junction, a high traffic store location.♦ Transitioned a relatively average performing store to become the highest revenue yielding ♦ Significantly enhanced customer service levels♦ Became No.1 store in the franchise and winning many awards♦ Led localised marketing and PR based programs♦ Ensured business operational support was sufficient to carry out objectives♦ Led exciting and innovative product and service launches including a new ‘Concierge Service’♦ Maximised visual merchandising strategies whilst ensuring Optus Standards were upheld.♦ Developed and maintained exceptional rapport with the Optus Franchisee Business Executive♦ Developed rapport with the Optus Franchisee Business Executive ♦ Ensured the level of support from Optus (master agreement) remained extremely high.♦ Provided leadership and direction to 15 staff♦ Managed all hiring, firing, training, KPI and performance management, and workforce planning

Previous Roles Held

• Assistant Manager / Sales Associate - Yes Optus, Bondi Junction, 2005 to 2006• Sales Executive - Simplus Pty Ltd, 2004 to 2005• Store Assistant - Liquor Land Pty Ltd, 2002 to 2004

Higher School Certificate

Certificate 1 In Management