Ryan Stanek Email & Phone Number

Jacksonville, Florida, United States

Buffalo/Niagara, New York Area

Buffalo/Niagara, New York Area

• Managed the quality assurance department.o Hired and trained staff members to be proficient in the Loss Control inspection system.o Managed the QA staff, and assigned work based upon each staff member’s comparative advantage. o Established an average completion time for each case type, and established a benchmark time for staff members to meet. o Worked with team members to reduce their average time reviewing a report by teaching more efficient methods of navigating and reviewing an inspection report.o Created documents detailing each reviewer’s efficiency compared to the company benchmark.o Improved company procedures by designing and implemented multiple tracking tools for various company performance statistics and audited each staff member’s output for continuous improvement training. • Communicated with customers regarding their inspection reports.o Worked as the liaison for the inspectors and customers to facilitate inspections.o Resolved rejected inspections due to errors, and trained staff on the errors reducing rejected reports to less than 1% • Project head for the creation of user accounts for an insurance carrier’s 550 agencies.o Created a user account for each agency, and communicated with each agency to introduce them to their accounts.o Created a user manual detailing all functions and uses of the user account.• Project head for the introduction and implementation of a mobile device application for our field inspectors. o Beta tested the application, worked with the application’s developer for continued development, and created a user manual detailing all functions and uses of the mobile application.

Buffalo/Niagara, New York Area

• Well-versed in the operations and features of the Loss Control inspection system.• Reviewed and completed loss control inspections prior to submission to our various customers.• Communicated with customers regarding their inspection reports.• Communicated with inspectors improving the details of their inspection reports.

• Maintained the showroom including vehicles on display, clothing and accessories.• Oversaw the parts department including customer service, auditing stock, and parts ordering.• Implemented an electronic system to schedule customer's vehicles for service appointments.• Helped exhibit vehicles during demonstration days with potential customers.• Presented the details and features of vehicles to customers and making vehicles sales.

Albany, New York Area

• Reviewed the per-diem records of traveling state employees to ensure proper spending.• Reviewed and filed bank deposit receipts matching them to their transaction documents.

• Completed various tasks and repairs for property maintenance of two apartment buildings.