Ryan Staples Email & Phone Number

Charlotte, North Carolina, United States

Found a financial brand providing Credit, Financial, Legal, and Life & Health Insurance services to include spearheading all operations and business development activities while overseeing the growth and profitability of the company. Boosted brand productivity by strategizing techniques for Financial and Credit Services to include budgeting and planning, savings goals, monitoring, repair and restoration, and coaching and counseling.Delivered quality Legal Services ranging from access to top law firms in the US, Canada, and Mexico, through Identity Protection, Will & Trust, to saving perks from the top retailers.

Charlotte, North Carolina, United States

I oversaw and managed the administration of daily HR functions, benefits related activities, payroll, recruiting, and new employee onboarding while collecting and reporting all employee information, and preparing and presenting assigned monthly reports. Through expertly driving Workforce Administration and employee engagement, I successfully maximized the effective and efficient use of Human Resources while maintaining Time Tracking and accurate employee records using PeopleSoft. I also enabled sustainable workplace capabilities by managing talent acquisitions to include implementing recruiting and retention strategies and developing on-boarding orientation programs for the successful incorporation of new employees. By effectively managing employee payroll, as well as designing and administering more appealing benefits packages to recruit and retain quality personnel, I seamlessly enhanced employee satisfaction and productivity levels. I also increased the company's ability to support employee performance growth through Performance and Talent Management.

Charlotte, North Carolina, United States

I provided an ongoing system and technical support for several users by utilizing an analytical and research-oriented mindset to navigate systems, identify user problems, and provide level 1 and/or level 2 support to maintain client business efficiency. Through evaluating client or system issues, developing workarounds to correct client issues, or escalating as necessary, I consistently improved system quality and fix availability for customers while focusing on a high level of customer satisfaction.I maintained a mindset of continuous improvement by identifying opportunities for business/process improvement, making associated recommendations and implementing initiatives to optimize the efficiency of support processes.

Charlotte, North Carolina, United States

I delivered top-notch technical support and customer service to clients, including answering 40-80 customer calls per day, troubleshooting and resolving incoming trouble tickets on customer issues and cases. Through remotely troubleshooting technical issues with equipment and providing quality technical solutions, I compassionately resolved customer complaints and concerns while taking full ownership of cases until fully resolved.I coordinated services for strategic accounts with focus on managing billing inquiries and concerns, and assisting with account adjustments, while developing high quality standards, processes and procedures that guaranteed efficiency. I also maximized system utilization by efficiently upgrading core products and services for current customers.

Charlotte, North Carolina, United States

I answered a high volume of inbound calls and delivered outstanding client service to each account, including proactively anticipating client needs, maintaining professional client communication, and responding quickly to any service requests.By assessing clients' insurance needs and selling unique health insurance plans specific to each Blue Cross Blue Shield customer, I increased sales volume and generated new business.Through answering 80-100 calls per day, identifying the needs of clients and planning the sales opportunities based on their needs to maintain top performance in sales, I drove quality customer experiences. I enhanced the quality of services provided to customers leveraging extensive knowledge and training in the Affordable Health Care Act (AHCA).

Charlotte, North Carolina, United States

I managed an average of 25-40 inbound calls per day utilizing multiple screens on 6 different computer systems. I responded to customer requests, tailoring communication to meet customer needs in an efficient and exemplary manner. I established trust and consistency within the marketplace by conducting verifications based on compliance and regulatory policies, ensuring a positive flow of information for all persons involved.By coordinating quick and effective resolutions for account issues to include researching and responding to client inquiries, utilizing various bank systems, I successfully raised client satisfaction and customer loyalty. I grew business revenue and drastically improved profitability by deftly providing information and description of multiple insurance products to educate consumers, and selling life insurance to potential leads and prospects.

Charlotte, North Carolina, United States

I built and maintained strong client relationships to effectively offer integrated financial service solutions and provide optimal banking-related services, including consistently assisting customers with questions, balance inquires, or info regarding accounts via telephone or email. I maintained consistently high-performance numbers.By cross-selling products to improve and maintain client relationships, as well as providing leadership toward the sales group with product knowledge and information, I maximized sales opportunities and achieved sales goals. I generated revenue for the bank by marketing and selling lines of treasury services to include coordinating check entry, data entry, cash management, card and/or depository products. I optimized business and service opportunities by managing ACH transfers and Wire transfers, setting up online access, and researching ledger inquires while providing excellent customer service.