- Implemented initiatives to streamline credit operations at Olympic since starting in October- Automated several time-consuming reports and combined other reporting to improve efficiency- Reduced the number of maintenance steps required to renew accounts- Strengthened relationships with key customers and negotiated profitable financing plans with largest accounts- Conducted a banking analysis of top customers during the 2023 banking crisis to identify areas of risk and presented findings to executive team to help mitigate exposure- Initiated and directed a major customer-facing project to automate Credit Application and new customer entry pipeline.

- Investigate customer financials to set credit limits and monitor new orders- Direct the collection of past due balances- Portfolio includes high volume accounts such as National Oak, Medco Tool, and PBE Jobbers - Warehouse- Promoted within the department in February- Worked with senior management on NAPA, a high profile account worth $75 million receivables, improving DSO and resolution processes

- Managed credit for seven facilities across four divisions at HBD Industries- Reduced DSO and Bad Debt- Improved efficiency with the implementation of a standardized notation system- Led accountability meetings with sales teams to determine root-cause analysis of long-standing credit issues- Consulted on an ERP conversion to Microsoft Dynamics 365

At RSVP International I was responsible for all accounts receivable functions: collecting past due balances; evaluating customer creditworthiness; cash application; credit card payment compliance; and ACH payment applications.I was also responsible for billing and freight-forwarding arrangements for all international orders.

- Negotiated payment plans with clients to minimize risk and ensure client satisfaction. - Doubled the size of my territory in three years. - Developed inter-district relations between sales and credit departments. - Analyzed client purchasing habits to improve efficiency and dollars recovered. - Reported action recommendations to senior management. - Educated clients about credit policy, improving collectibles and client satisfaction. - Researched sales data to develop long-term collection strategies. - Led Mid-Western Division in dollars recovered. 2009, 2011.

- Increased sales by 4% and decreased expenses by 3% in 2007- Analyzed market demographics leading to increased sales, and controled expenses- Directed long-term organizational and marketing projects; 100 hours observation. 15 hours teaching.

Customer service

 Directed research project: what does language “want?”  Researched variety of linguistic topics: language acquisition, pedagogy of language, computational linguistics.  Teaching internship, Bellevue College.  Volunteer tutor for ESL graduate students.