Urban Communications is an ISP(Internet Service Provider), that is a one stop shop for anything internet related.Wireless Internet CSFN(Chicago Southland Fiber Network) Veeam Backup and RecoveryData CenterManaged Services My job title does not describe the true nature of my job duties. With Urban Communications being a smaller company I have engaged in wearing a lot of different hats. Customer Service: -Being the first point of all contact for the sales, customer service, and billing lines-Respond to company emails, sales, billing, and customer service -Work with Microsoft Office applications like Excel, Word and Visio Billing/Sales: -Generating invoices for all potential customers. -Being the accounts receivable for the company -Filer/ generator of FCC 477/ USAC (FCC 499) forms -Created quote generator through excel for bid time accountsMarketing: -Run Facebook ads for company in targeted areas-Designed company brochure -Research competitors pricing to ensure we are keeping up with competition Business operations: -Cowriter to 2019 Urban Communications procedures manual -In charge of setting up new customers up from the start to finish-Scheduler of field operations/ maintenance contracts Tower climber/ Installer:-Troubleshoot/ fix wireless tower radio equipment issues -CITCA certificationsAuthorized Climber Authorized Rescuer Competent Climber Competent Rescuer Programer of equipment:-Program Cisco ASA 5506, Cisco switches, 7900 series Cisco IP phones, audio codes/ PAP2T devices, Ubiquiti radio/ access points, and DNS entires.

-Worked as a performance manager-Supervised my team members for efficient and effective application of product -Responsible for communicating with customers in challenging situations -Problem solving under pressure -Apply company product to residential customers

- Work as a team to meet deadlines- Prepared food for customers- Had to multi-task to keep up with orders from kitchen and carry out at the same time