Ryan Stiles Email and Phone Number
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Hi! Thank you for visiting my profile! After reviewing it, you will feel that I am an analytical and tech-savvy professional with extensive experience in managing enterprise operations and supporting clients networking across cloud-computing sectors. I have a proven aptitude for leading teams and improving the system reliability of enterprise networks to achieve operational excellence.Furthermore, my history of success is directly related to developing IT professionals, cultivating relationships with operational partners, and conducting significant tests to maintain systems performance. I am well-versed in finding the root cause of network failures, aiding in current process automation, and evaluating systems and controls. I am an astute communicator with the ability to train and guide employees with a keen focus on attaining desired business outcomes.While others take pride in meeting all standards set before them, my passion is for delivering service that goes beyond organizational expectations, creating a win-win scenario for everyone involved.Some of my technical proficiencies are:Platforms: Cisco Nexus | Cisco Wireless | Cisco Firewall | Extreme Networks | Aerohive Networks | Meru Network | Linux | Brocade Load balancersTools: SolarWinds | Logic Monitor | Nagios | EM7 ScienceLogic | AlertSite | LogRhythm | Lansweeper | Wireshark | PuTTY | Notepad++ | Command Prompt | Slack | Teams | Zoom | PowerPoint | Excel | Visio | Remedy | ServiceNow | MIR3Competencies: Continual Service Improvement | User Acceptance Testing | Cisco Nexus Best Practices | System Updates & Migration | Diagnosis & Troubleshooting | Data Reporting & Testing| Server Maintenance | Local Area Network | Load Balancing“Connect with me today to find out how I will make your mission my mission, to help bring all of your business objectives into focus! Please feel free to contact me at rstiles83@gmail.com with any thoughts, comments, or questions about my work – I am always interested in making new professional acquaintances.”
Synchronoss Technologies
View- Website:
- synchronoss.com
- Employees:
- 1908
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Global Noc ManagerSynchronoss Technologies Jun 2022 - Present
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Supervisor/ManagerSynchronoss Technologies Apr 2019 - PresentPhoenix, ArizonaOver course of this employment, I have been preparing training methods and executing to accelerate team efficiency. In addition to these key tasks, I arrange hardware specifications and allocation for new staff members. I also develop standard action documents to monitor alerts for messaging customers. I formulate the procedure to migrate from InterCall phone conferencing to Zoom to control complex incidents. I uphold concurrent duties to create integration plans and interact with the service team to integrate call-out equipment with ticketing tools. I also improve the meantime of critical incidents initiation as well as designing processes and documentation to develop PowerPoint presentations for the SLT audience. I have been hunting and securing backup candidates through personal contacts during low applicant rates.Noted Accomplishments:• Prepared market-competitive wages and title adjustments for staff long-term retention.• Promoted from supervisor role to a manager position in 2021.• Ensured company job postings and compensation packages in compliance with industry standards.
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Enterprise Operations Technician IiSynchronoss Technologies Sep 2018 - Apr 2019Bethlehem, PaIn this tenure, I represented as the primary contact person for different services, such as cloud, messaging, and activation services as well as monitoring several tools to fix issues on all company platforms, including Nagios, LogRhythm, Logic Monitor, and AlertSite. I also implemented training sessions for messaging platform division. I prepared plans for standard common alerts to increase response consistency along with recording video to repeat training sessions during the absence of instructor lead.Noted Accomplishments:• Proposed practices to optimize shift turnover processes.• Suggested evaluation criteria to enhance department efficiency.• Reduced 50% time on messaging platforms through the development of training documentation.
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Client Support Supervisor - Network EngineerFlexential Jan 2013 - Jan 2018Allentown, Pennsylvania AreaIn this past job role, I assisted multiple clients in network environments of layers two and three within the OSI model, while overseeing teams of system administrators. In addition, I have been setting load balancers, Cisco ASA firewalls, and other relevant network equipment along with updating firewall hardware and operating systems. I created a checklist for administrators to complete assigned duties, including performance testing. I pro-actively arrange on-site training and testing of support staff by employing conferencing tools. Noted Accomplishments:• Developed and revolutionized access rules, load balancer, Cisco switch, and VPN settings/troubleshooting.• Established ticket handling process to address and resolve customers' concerns on time.• Inspected cause of performance shortcomings and converted 116 client load balancers from EOL hardware to currently supported offering.
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Independent Contractor - Network AdministratorLsi Corporation Mar 2012 - Aug 2012Allentown, PaDuring this job role, I proactively performed various key tasks by facilitating network services for global semiconductor research and development. I passed the usage of the latest OS version and specifications by improving wireless access points along with delivering exceptional services to update primary data centers. I also performed a TACACS server audit for device-safe administrative access. I appointed a wireless access point manager audit to eliminate configurations from closed sites and idle GRE tunnels. Noted Accomplishments:• Converted physical move of 100+ servers to newly created data centers on another site.• Positioned Cisco Nexus 2K switches to increase location capacity across the data center.“Additional Experience as Network Administrator at E-research Tech, Bridgewater, NJIndividual Contributor at LSI Corporation, Maintech, Allentown, PA” -
Network AdministratorEresearch Tech Aug 2011 - Nov 2011Bridgewater, NjSupported network services for the cardiac and pulmonary testing research and development company.· Managed IP addresses on Solarwinds and Microsoft management software, including all aspects of DNS, DHCP, and static IP management.· Worked on the major upgrade of a primary data center, installing new hardware, configurations and monitoring tools.· Upgraded all monitoring tools used to monitor critical LAN and WAN devices and links.· Optimized alerts and reports within Orion Solarwinds and Extreme Networks Epicenter to alert necessary IT staff in case of outage, as well as reporting on capacity and utilization of key devices.· Troubleshot major WAN circuit issues with Level3 Communications.· Designed proposed LAN upgrades for remote site and headquarters, considering 24/7 support for minimal outage to users and call center.· Deployed Meru wireless network upgrade at headquarters.· Organized and documented network topology, physical and logical, for all sites.
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Network AdministratorMaintech Sep 2007 - Jun 2011Supporting Lsi, 1110 American Parkway Ne, Allentown, Pa 18109Supported network services for the global semi-conductor research and development company.· Managed global IP addresses and namespaces on Infoblox and QIP IP management software, including all aspects of DNS, DHCP, and static IP management.· Consolidated inconsistent administrative access into a streamlined Cisco ACS solution.· End to end rollout and configuration of Aerohive Wireless solution, replacing old Proxim and Cisco infrastructure.· Organized a site’s network equipment move, including the external WAN cutover. Scoped out requirements for the new facility and configured site correctly, resulting in a smooth transition to a lower cost facility.· Familiar with both standard networking technologies and specific hardware, including Extreme network equipment and Cisco switches.· Architected complex blade networking solution alongside the Windows Server team to ensure redundancy across blades and VM hosts.· Coordinated network changes across IT and business partners and communicated all changes to the clients.· Designed and implemented wired guest authentication in the Allentown office, allowing the flexibility for external partners to browse the internet, while securing LSI network resources.· Facilitated network changes during major divestiture, allowing LSI to meet their TSA. Also, extended new T1 connections for the divested tenants to their data center.· Accountable for scheduled personnel moves, adds, and removals around both phone and LAN equipment, ensuring that end users could start or continuing working without minimal interruption.· Continued working on the final stages of the personnel area closure of the company’s Union Boulevard office, including moving all the remaining development labs to new areas and installing new cables and connections. -
Wiring TechnicianMaintech Aug 2006 - Sep 2006Assisted with the ongoing closure of the company's Union Boulevard office, relocating and installing physical network equipment to another building. Removed and disconnected equipment and cabling.Responsible for maintaining Extreme network switch inventory in Allentown.
Ryan Stiles Skills
Ryan Stiles Education Details
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New HorizonsIcnd2 -
New HorizonsIcnd1
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Rutgers University - Camden CampusAeronautical Engineering
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West Morris Central High SchoolHigh School Diploma
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Rutgers University - New Jersey Land
Frequently Asked Questions about Ryan Stiles
What company does Ryan Stiles work for?
Ryan Stiles works for Synchronoss Technologies
What is Ryan Stiles's role at the current company?
Ryan Stiles's current role is IT Manager Professional.
What is Ryan Stiles's email address?
Ryan Stiles's email address is ry****@****ail.com
What schools did Ryan Stiles attend?
Ryan Stiles attended New Horizons, New Horizons, Rutgers University - Camden Campus, West Morris Central High School, Rutgers University - New Jersey Land.
What are some of Ryan Stiles's interests?
Ryan Stiles has interest in Running, Playing Guitar, Wireless Networking.
What skills is Ryan Stiles known for?
Ryan Stiles has skills like French, Wireless Networking, Cisco Ios, Cisco Nexus, Tacacs+.
Who are Ryan Stiles's colleagues?
Ryan Stiles's colleagues are Mayur Koregaonkr, Mallikarjun(Arjun) Yalaka, Shushma Jammanakatti, Veerla Vamsimohan, Satish Rajput, Sudhashree K, Klever Ojeda.
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Ryan Stiles
Passionate About Student Success In Career Readiness, Educational Opportunity. Ed Leadership, Dual Bas Social Science & History, I Specialize In Developing Programs That Enhance Student Engagement & AchievementLafayette, Ny -
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