Ryan Stiles Email & Phone Number

Phoenix, Arizona

Over course of this employment, I have been preparing training methods and executing to accelerate team efficiency. In addition to these key tasks, I arrange hardware specifications and allocation for new staff members. I also develop standard action documents to monitor alerts for messaging customers. I formulate the procedure to migrate from InterCall phone conferencing to Zoom to control complex incidents. I uphold concurrent duties to create integration plans and interact with the service team to integrate call-out equipment with ticketing tools. I also improve the meantime of critical incidents initiation as well as designing processes and documentation to develop PowerPoint presentations for the SLT audience. I have been hunting and securing backup candidates through personal contacts during low applicant rates.Noted Accomplishments:• Prepared market-competitive wages and title adjustments for staff long-term retention.• Promoted from supervisor role to a manager position in 2021.• Ensured company job postings and compensation packages in compliance with industry standards.

Bethlehem, Pa

In this tenure, I represented as the primary contact person for different services, such as cloud, messaging, and activation services as well as monitoring several tools to fix issues on all company platforms, including Nagios, LogRhythm, Logic Monitor, and AlertSite. I also implemented training sessions for messaging platform division. I prepared plans for standard common alerts to increase response consistency along with recording video to repeat training sessions during the absence of instructor lead.Noted Accomplishments:• Proposed practices to optimize shift turnover processes.• Suggested evaluation criteria to enhance department efficiency.• Reduced 50% time on messaging platforms through the development of training documentation.

Allentown, Pennsylvania Area

In this past job role, I assisted multiple clients in network environments of layers two and three within the OSI model, while overseeing teams of system administrators. In addition, I have been setting load balancers, Cisco ASA firewalls, and other relevant network equipment along with updating firewall hardware and operating systems. I created a checklist for administrators to complete assigned duties, including performance testing. I pro-actively arrange on-site training and testing of support staff by employing conferencing tools. Noted Accomplishments:• Developed and revolutionized access rules, load balancer, Cisco switch, and VPN settings/troubleshooting.• Established ticket handling process to address and resolve customers' concerns on time.• Inspected cause of performance shortcomings and converted 116 client load balancers from EOL hardware to currently supported offering.

Allentown, Pa

During this job role, I proactively performed various key tasks by facilitating network services for global semiconductor research and development. I passed the usage of the latest OS version and specifications by improving wireless access points along with delivering exceptional services to update primary data centers. I also performed a TACACS server audit for device-safe administrative access. I appointed a wireless access point manager audit to eliminate configurations from closed sites and idle GRE tunnels. Noted Accomplishments:• Converted physical move of 100+ servers to newly created data centers on another site.• Positioned Cisco Nexus 2K switches to increase location capacity across the data center.“Additional Experience as Network Administrator at E-research Tech, Bridgewater, NJIndividual Contributor at LSI Corporation, Maintech, Allentown, PA”

Bridgewater, Nj

Supported network services for the cardiac and pulmonary testing research and development company.· Managed IP addresses on Solarwinds and Microsoft management software, including all aspects of DNS, DHCP, and static IP management.· Worked on the major upgrade of a primary data center, installing new hardware, configurations and monitoring tools.· Upgraded all monitoring tools used to monitor critical LAN and WAN devices and links.· Optimized alerts and reports within Orion Solarwinds and Extreme Networks Epicenter to alert necessary IT staff in case of outage, as well as reporting on capacity and utilization of key devices.· Troubleshot major WAN circuit issues with Level3 Communications.· Designed proposed LAN upgrades for remote site and headquarters, considering 24/7 support for minimal outage to users and call center.· Deployed Meru wireless network upgrade at headquarters.· Organized and documented network topology, physical and logical, for all sites.

Supporting Lsi, 1110 American Parkway Ne, Allentown, Pa 18109

Supported network services for the global semi-conductor research and development company.· Managed global IP addresses and namespaces on Infoblox and QIP IP management software, including all aspects of DNS, DHCP, and static IP management.· Consolidated inconsistent administrative access into a streamlined Cisco ACS solution.· End to end rollout and configuration of Aerohive Wireless solution, replacing old Proxim and Cisco infrastructure.· Organized a site’s network equipment move, including the external WAN cutover. Scoped out requirements for the new facility and configured site correctly, resulting in a smooth transition to a lower cost facility.· Familiar with both standard networking technologies and specific hardware, including Extreme network equipment and Cisco switches.· Architected complex blade networking solution alongside the Windows Server team to ensure redundancy across blades and VM hosts.· Coordinated network changes across IT and business partners and communicated all changes to the clients.· Designed and implemented wired guest authentication in the Allentown office, allowing the flexibility for external partners to browse the internet, while securing LSI network resources.· Facilitated network changes during major divestiture, allowing LSI to meet their TSA. Also, extended new T1 connections for the divested tenants to their data center.· Accountable for scheduled personnel moves, adds, and removals around both phone and LAN equipment, ensuring that end users could start or continuing working without minimal interruption.· Continued working on the final stages of the personnel area closure of the company’s Union Boulevard office, including moving all the remaining development labs to new areas and installing new cables and connections.

Assisted with the ongoing closure of the company's Union Boulevard office, relocating and installing physical network equipment to another building. Removed and disconnected equipment and cabling.Responsible for maintaining Extreme network switch inventory in Allentown.

Continued Education, Icnd2

Interconectid Cisco Network Devices 2

Continued Education, Icnd1

Interconnecting Cisco Network Devices

Aeronautical Engineering

2 semesters)

High School Diploma

Education record

title Insurance Pre-licensing education (60 hours)