Ryan Sutherland Email & Phone Number

Australia

Moorebank

Launched multiple sites including initial setup and structure of warehouse and equipment, coordinating the training of associates in all processes paths and the operation of (PIT) machines, including all safety measures.Conducting classroom trainings that cover diversity and inclusive cultures as well as teamwork.Responsible for conducting both classroom and hands-on training sessions; including equipment operation, policies and procedures and most of all safety measures. Maintaining and updating training records and reports.

Sydney, New South Wales, Australia

Managed a team of 5 trainers to ensure they deliver high-quality training and adhere to policies and procedures.Maintained an open line of communication with all departments, regularly communicating to ensure that metrics were being met and providing additional support to departments that were struggling to meet their metrics in collaboration with the learning and development on-site team. This helped ensure that everyone was aware of any issues and provided timely assistanceCollaborated closely with site management and safety personnel to review daily performance metrics, identify areas of improvement, and set action items across multiple departments. Ensured that all action items were completed in a timely manner, and regularly followed up with department heads to ensure that the necessary changes were being made.Managed labor scheduling, including creating and maintaining schedules, maintaining accurate records of labor costs, and adjusting schedules as necessary.

Sydney, New South Wales, Australia

Experienced in successfully launching multiple sites with a small team of 10-20 associates, achieving site goals by demonstrating skills in coordination, effective delegation, communication, and adaptation to changing circumstances.Analyzed and critically evaluated the process to identify potential issues and devised effective solutions.Provided performance coaching to associates, including both positive and negative feedback.

Australia

Supervised and managed a team of 20-30 associates to ensure efficient restaurant operations.Ability to design and implement effective training programs to improve performance and customer experience.Expertise in company policies, procedures, and customer service standards.

Sydney, New South Wales, Australia

Moved into management.Worked in Fast paced environments in busy time periods.