Ryan Healey Email & Phone Number

Oregon, United States

Responsible for setting the Customer Experience strategy for assigned enterprise customers. I work cross-functionally to ensure customer retention, growth, product satisfaction and escalation in order to help customers realize value from Zonar products and services; I take a key leadership role in development of key metrics and KPIs to evaluate the health of the customer; I identify internal tools that reduce manual processes and I drive advocacy for development of tools with Product Management. I also work with the Customer Experience Supervisor to develop and communicate customer status presentations to senior-level business owners to ensure organizational alignment and strategies vertically. I drive and own the execution-planning for every customer-facing initiative and am responsible for resolving a broad range of customer impacting issues. I am the key role responsible for advocating on behalf of my customers and ensuring that they understand our products, services, and contractual commitments.

Greater Seattle Area

Greater Seattle Area

As the Implementation Project Manager, this role reports directly to Implementation Supervisor, assisting in the onboarding transition for certain customers from post-sale to regular ongoing customer support. I worked closely with the Zonar Sales Staff and channel partners to develop relationships with key customer decision makers including operations and business management, as well as serving as the primary points of contact with the customer. I grew my ability to stay comfortable with rapid changes in direction and environment. Most often, my projects were for National Express Corporation, or other passenger services.

Spokane, Washington Area

Spokane, Washington Area

Senior student employee at the Unity Multicultural Education Center