Ryan Thomas Email & Phone Number

Chicago, IL, US

Des Plaines, Illinois, United States

- Assist with the rollout of Multi-Factor Authentication across the company, with virtually no issues.- Support users across multiple operating systems, including Windows or Mac with many tools including Active Directory to popular ticketing systems.- Handle calls, both Inbound and Outbound and determine how they must be escalated.- Troubleshoot and repair.

Cary, Illinois, United States

- Assisted customers with technical inquiries related to fixed wireless internet, routertroubleshooting, basic computer issues, and email issues.- Maintained corporate networks during after hours operations, and escalated any callsthat required an immediate response.- Support with network operations equipment such as servers, server racks, switches.

Elgin, Illinois

- Delivered large quantities of Amazon packages in Rural and Urban Areas.- Expected to maintain a high pace of work, to keep up with large package counts.- Solve technical problems in the delivery application, and work with drivers support to properly solve them.- Maintain organization inside delivery vehicles to maximize efficiency of delivery operations.

Kaiserslautern, Germany

• 2 weeks of the hazardous material transportation class certifying me to transport hazardous items throughout Europe and while in the Army.
• Drive through 12 European countries carrying anything from hazardous cargo, other vehicles, or artillery weapons weighing over 15,000 pounds.
• Experience in being a assistant convoy commander.
• Comfortable with contacting point of contact's and obtaining all necessary information to complete the job.
• Conducted a 12 truck mission to the country Georgia and back hauling hazardous goods to and from the country. Mission was successful without accidents or loss.