Ryan Thomson Email & Phone Number

Lydney, Gb

Taken on for a 6 month contract, my scope was to review and ensure a strong foundation in their IT Infrastructure, as well as improve current processes and assist in smooth integration of T&L’s outsourced IT Operations Management company (TCS). After quickly delivering the scope as well as resolving a multitude of long standing technical issues and implementing improved ways of working, operational procedures, work management and other frameworks, I was offered a 6 month extension.

London Area, United Kingdom

Metric Gaming offer a unique B2B Sports Betting platform. Within this role I was responsible for the recruitment and management of the Service Desk, Infrastructure and DevOps teams. It was my responsibility to ensure both internal and external customer SLA's (support & up time) were met, as well as ensuring the continual improvement of our IT Ops, SDLC and infrastructure services work, systems and support.

Bristol, England, United Kingdom

Managing Infrastructure, SecOps and Service desk teams at Unite Group, I'm always striving for process improvements, efficiencies, technology innovations and automations as well as new ways of working to ensure the highest level of quality, throughout IT Operations. Driving change and a 'Customer first' approach, the business has seen improvements in all area's of IT Operations and experience.

Bristol, United Kingdom

Yate, Bristol

I am responsible for the smooth delivery of the majority of our customer projects, ranging from budgets of around £30k, to north of £1m+ - I am involved with the presales/architecture, resourcing and support of many projects.As well as this, I'm involved with the management of our technical department. This includes (but not limited to; managing staff, introducing new processes, improvement of existing processes, standardisation, security hardening, internal updates, recruitment, forecasting, complaints and departmental training.

As a Technical Consultant, I am responsible for the implementation and support of a variety of technologies, including (but not limited to) Ruckus wireless, storage, networking, VMware, Hyper-V, Exchange, Office 365 and many more.

Kettering

I worked as a consultant for new infrastructure projects; designing, implementing and project managing new infrastructure implementations and migrations for a wide variety of companies, in every sector, across the UK. These projects ranged from virtualisation projects (VMware & Hyper V), SAN storage implementations, Networking solutions, Office 365 & Exchange migrations and anything in between. I worked to strict deadlines with customers, as well as constantly having to improve my knowledge and certifications.I was also responsible for escalations and training the other engineers, improvement of internal processes, as well as customer pre-sales.

Leicester, United Kingdom

In this role I was Technical Support Engineer, working on both service desk and in the field as before but dealing with small to mid-size businesses and a wider variety of software and hardware. I was also the installation engineer for new infrastructure and migrations.

Leicestershire

Working on both service desk and customer site. Dealing primarily with small businesses. I was responsible for maintaining existing systems and implementing new systems for companies predominantly using Small Business Server products.

Leicester, United Kingdom

I started in the quality control dept, cleaning and testing laptops after repairs had been made before being promoted to laptop repair technician. Here I was fixing laptops to SLA requirements at component level. I was also team leader in my seniors' absence.