Ryan Uhrenholt Email & Phone Number

San Leandro, California, United States

Communicate effectively and collaborate with internal teams (sales, supply chain, marketing, lab, product/engineering, etc.) to support customer requests, meet deadlines and find timely resolutions.Answer inbound messages and questions from customers and potential customers; troubleshoot their issues while managing their expectations and providing top-tier customer support.File insurance claims with UPS in cases where they delivered late or submit evidence for the occasional disputed payment.Proactively identify customer pain points, trends, and opportunities and use these to drive suggestions around how to improve our products and service.Collaboration on building out our ‘self-serve’ infrastructure (help center custom bots, help center articles, FAQs, etc.)Collaborate with the entire Fellow team to build, foster, and grow our company culture.

South San Francisco, California, United States

Conducted in-depth assessments of patient financial needs and eligibility criteria, connecting eligible individuals to patient assistance programs and foundation support to enhance access to critical therapies. Maintained accurate and up-to-date records of reimbursement activities and provided regular reports to management, contributing to data-driven decision-making and process improvements. Proactively identified and addressed barriers to patient access, working closely with internal teams and external stakeholders to streamline reimbursement workflows.

Remote

Fostered relationships with existing customers, resolved missing information or lab processing issues, and responded to a variety of inquiries from healthcare professionals and patients. Executed point-of-contact operations for ordering healthcare providers within the Pacific Northwest, primarily regarding Non-Invasive Prenatal Screenings. Investigated and resolved sample failure cases by facilitating contact between healthcare providers and patients, frequently coordinating mobile phlebotomies. Served as the primary point of contact for clients, providing exceptional customer service and building strong relationships. Addressed client inquiries and concerns promptly and professionally, ensuring their needs were met and issues were resolved. Managed a high volume of client accounts, maintaining accurate and up-to-date records of interactions, orders, and preferences. Collaborated with cross-functional teams, including sales, laboratory operations, and billing, to ensure seamless service delivery and client satisfaction. Assisted clients with test selection, explained testing processes, and provided comprehensive product information. Coordinated sample collection kits and ensured timely delivery to clients, following up to confirm receipt and provide instructions. Proactively identified opportunities to improve client experience and streamline processes, implementing efficient solutions and escalating issues when necessary. Conducted regular client outreach and follow-up to maintain strong relationships and identify upselling or cross-selling opportunities. Collaborated with the billing team to resolve invoicing inquiries and ensure accurate and timely payment processing. Participated in team meetings, sharing insights, feedback, and best practices to enhance service quality and operational efficiency.

San Francisco Bay Area

Conducted comprehensive assessments to determine patient needs, goals, and eligibility for specific programs and services. Collaborated with healthcare providers, insurance companies, and community resources to facilitate patient access to appropriate treatments and support services. Developed and implemented individualized care plans, monitoring progress and adjusting interventions as needed. Conducted regular patient follow-ups to assess treatment adherence, provide education, and address any barriers to care. Maintained accurate and detailed documentation of patient interactions, assessments, and care plans in compliance with regulatory standards. Worked closely with interdisciplinary teams to coordinate care transitions and facilitate seamless continuity of care. Acted as a patient advocate, addressing any concerns or grievances and ensuring the delivery of high-quality, patient-centered care. Participated in case conferences and team meetings to discuss complex cases, share knowledge, and contribute to the improvement of care delivery processes. Stayed updated on relevant policies, regulations, and best practices in case management, applying them to enhance the quality and efficiency of patient care.

Mountain View, California, United States

Managed day to day retail operations of entire storeDrove sales to consistently achieve 10% MoM/YoY or higher growth over corporate projectionsCreated, developed, and maintained small business team with in-person and digital trainingsServed diligently as Subject Matter Expert for Business accounts (up to 100 active lines)Frequently covered large territory (Peninsula & San Jose areas) to support multiple teamsConsistently demonstrated strong inter-personal communication to promote team synergyCoordinated ground-level marketing strategies with manufacturer (Samsung, Google, Apple, Motorola, etc.) as well as product knowledge training* Recognized as #13 Top Sales Representative in entire Verizon enterprise in January 2018 (out of 15,000+ sales representatives) *

Corporate identity Event logo design Print media for large (400+ attendees) events Website and database management Working under deadlines for board approvals Photographing sponsors and attendees at events

The Urban Hive

Create and implement visual design elements associated with brand positioning from concept to productionAble to effectively communicate design direction and solutions to marketing, sales and developer teamsDeliver inspiring, provocative, and disruptive designs, in short amounts of time, based on a given briefBe up to date with current trends and interpret them to enhance and grow brand visual guidelinesBring ideas and solutions to improve workflow and process.