Services And Software Renewals Manager - Sled
CurrentIn my role as the SLED Majors Renewals Manager, I had the responsibility of managing services, software, and security portfolio renewals across CO, UT, NV, and NE, totaling $10 million annually. Leveraging CRM systems and customer insights data, I developed effective sales plays in collaboration with Cisco business partners and field sales teams, resulting in a 20% increase in Cisco recurring revenue within the first year. I was recognized as a Sales Achiever for FY21, showcasing my ability to… Show more In my role as the SLED Majors Renewals Manager, I had the responsibility of managing services, software, and security portfolio renewals across CO, UT, NV, and NE, totaling $10 million annually. Leveraging CRM systems and customer insights data, I developed effective sales plays in collaboration with Cisco business partners and field sales teams, resulting in a 20% increase in Cisco recurring revenue within the first year. I was recognized as a Sales Achiever for FY21, showcasing my ability to drive results. Through cross-functional negotiations with Cisco sales and partners, I secured on-time renewals, upsells, and closed new Cisco services offers such as Business Critical Services. I also supported field sales leadership teams in delivering customer experiences for services, and Cisco DNA. Additionally, I conducted quarterly business reviews with larger customers, partners, and account teams, ensuring satisfaction with Cisco services. Show less