Work Force Management – Real-Time Analyst (8 months): The primary role of a real-time analyst is to monitor the attendance, real-time staffing, and queue in the operations production floor. The data and reports analyst, on the other hand, do extract raw data from Power BI application and prepare/present it using Microsoft Excel and Outlook for reporting purposes.

• Live Chat and Email support (customer service and order management, 2 years): Provide customer service on the live chat platform, as well as answering of e-mail queries to customers concerning their orders and deliveries (as customer service with ASOS). Also included are other concerns such as account management, returns and refunds, gift vouchers and promo codes.

Technical Support Representative (Telstra, 5 years): Provide excellent technical support for Telstra customers in Australia, concerning the NBN internet, computer, analog and IP phones, EFTPOS machine services of small business owners.

Provide financial advice to Citibank credit card clients in the U.S.A., including interest rate computation for daily compounding interest, annual appraisal, credit line increase, and billing questions and dispute.

Provided technical support to Verizon Communication’s Online DSL services customers such as DSL and wi-fi internet, basic windows troubleshooting, basic hardware troubleshooting, anti-virus troubleshooting.