GotLuv is a clothing brand that was built last December 2022. Focusing mainly on streetwear and targeting teens and young adults.

● Setting sales targets● Maximising sales and profitability● Providing the team with a stimulating and supportive environment.● Maintaining and increasing standards of customer service.● Driving team performance● Controlling the training and development of the staff.● Developing sales strategies. ● Keeping up to date with the products and the compatitors.● Expanding and maintaining customer base.● Collecting customer feedback and market research.

General OperationsØ Coordinate with the mangement, suppliers, logistics and merchandising team for the new items, in-store promotions and applications of new standards of the brand.Ø Creating and maintaining Standard Operating Procedures. Ø Generating high Mystery Shoppers scores.MerchandisingØ Maintain high standards of merchandising and housekeeping in terms of cleanliness, and stock rotation.Ø Implements the brand’s merchandising guidelines.Ø Providing feedback on merchandising, pricing and buying. Customer ServiceØ Identifies customer’s potential needs and used initiative to meet those needsØ Ensures consistency in delivering customer service and handling customer complaintsØ Ensures building and maintaining a good relation to the customers by gathering data. Stock ManagementØ Checks all received goods, ensure stock control and proper record of all stock movements.Ø Conducting inventories and stock audits.Ø Monitoring of stocks.Man-power ManagementØ Prepares schedule to ensure full coverage of the shop floor.Ø Maintains grooming standards of staff.Ø Manage, engage and delegates the responsiblities to the team.Ø Conducts performance appraisals in order to ensure that employees are made aware of their areas of strengths and develope in their areas of weaknesses.Sales AchievementØ Setting and monitoring KPIs.Ø Follow up on market trends and monitor competitors activity.Ø Propose ways to improve the business.Ø Produce quantitative and qualitative sales report

To deliver the best customer service.To drive sales and reaching targets.Sets KPIs target and achieve them.Conduct trainings for the team and asses them with their strengths and coach them with their weaknesses.Implementation of company's SOP.

 To audit the number of calls given by the client on a daily basis Record feedback and to let the Customer service rep know about his/hers areas of improvements. Bring in necessary changes to the process and constant updation of call center core process. To check whether the CSR has incorporated Knowledge and competence and the customer was able to comprehend to what the CSR was talking about Attend call calibrations To check if the CSR has used the right telephone etiquettes and followed appropriate hold procedures and has a given a proper resolution for the customer’s request.