Worked in one of the largest MSPs in the country Providing technical support for over 100,000 clients around the world.Coordinated support calls, investigated technical issues, and collaborated with software developers and technical team members for swift issue resolution.Maintained strong communication and collaboration with cross-functional teams, ensuring smooth operations and seamless technical support.

• Host a variety of customers in a multiroom experience, creating an atmosphere of teamwork and critical thinking.● Create epic experiences based on each customer’s individual wants and needs.● Ensuring guests feel like they are immersed in the entire experience and creating and delivering the most epic adventure possible.● Leading a team of 15-18 members at a time. Encouraging, challenging, serving, and empowering employees to uphold our service and hospitality standards.● Managed team member scheduling and training teams to ensure passion, growth, and creativity.

Enthusiastic and performance-driven IT Technician providing professional technical support to clients and maintaining hardware and software. Outstanding communicator and active listener offering technological expertise and strong determination to deliver my work to the highest standard. Conducted comprehensive reviews of configuration files for firewalls, routers, and switches, promptly detecting and addressing any malfunctions to maintain optimal network security.

Worked with expert sound engineers on designs and layouts for small and large PA and sound system installations. Mixed live sound for multiple events including concerts, church services and conferences. Created blueprints and designs for sound systems and speaker installations using AutoCAD software. Provided technical support for clients in the network security industry, troubleshooting applications on both Windows and Linux platforms to optimize performance and enhance security measures. Analyzed and evaluated device configurations, ensuring compliance with network security standards and protocols, and recommending improvements to clients.