Ryan Williams Email & Phone Number

Southfield, Michigan, United States

Southfield, Michigan, United States

Southfield, Michigan

Southfield, Mi

Southfield, Mi

• Lead projects for system level enhancements for proprietary software• Responsible for coordinating and ensuring the completion of Software Development Projects• Provide training to end users on new product features and enhancements• Create WBS (Work Breakdown Structures) detailing project deliverables• Monitor and control of the change process• Manage multiple projects simultaneously • Manage the project schedule to ensure projects are completed on time• Perform testing of inbound and outbound EDI and Web Service transactions with external trading partners• Conduct interviews with stakeholders to determine requirements and deadlines• Complete Analysis of requirements and translate business needs to development team• Work with UX designers to develop look and feel of the website for new functionality• Create and manage software development projects• Lead daily scrum sessions and project planning sessions• Develop requirements and ensure they are properly defined• Lead meetings with stakeholders to communicate deadlines; tracking/reporting status to VP of Information Technology and stakeholder• Work directly with customers to assure implementation and testing are completed• Utilize TFS (Team Foundation Server), Confluence and JIRA to create and manage tasks and specification documents• Facilitate daily scrum sessions, product backlog grooming meetings, sprint planning meetings and Sprint retrospective meetings• Serve as the IT point of contact for onboarding of new EDI customers• Work closely with development team on web page designs• Served as the IT point of contact for all new customer integrations

St. Clair Shores, Mi

• Developed, trained, motivated, and coached team to produce high performance results• Facilitated weekly sales meeting with staff of 20+ sales representatives• Met with small to large business owners to determine wireless needs and customize wireless solutions to meet the changing needs of their business• Coached sales staff to probe for customer needs to determine ways Verizon wireless products will benefit the customers• Implemented programs to increase store sales and customer satisfaction• Ensured that difficult complaints were escalated to the proper level of management• Provided communication of any updated information with store personnel• Committed to educating myself and my team regarding new products and devices ensuring proper service to our customers• Responsible for scheduling and maintaining proper staffing levels to assure excellent customer service • Analyzed staffing needs and made hiring decisions for a large retail organization • Assessed team performance and implementation of development plans• Ensured store appearance was attractive and well maintained in addition to keeping in conformance with Verizon Wireless standards• Implemented disciplinary actions when necessary• Responsible for all store reporting, both sales and financial reports• Monitored and maintained inventory levels• Responsible for developing and growing customer base

Warren, Mi

• Trained and coached employees to meet company objectives• Promoted Verizon Wireless through quality customer service• Assisted in creating monthly employees schedules• Completed daily audit reports• Served as acting manager in Managers absence• Performed opening and closing functions for large store• Tracked employees sales in regard to activations, data and accessory sales• Completed store merchandising changes and assisted on district merchandising team• Performed observations regarding customer service and provided feedback on areas for improvement• Provided leadership to store to help achieve company revenue and meet objectives