Ryan Williams Email & Phone Number

Ottawa, Ontario, Canada

• Reviewed requirements, derived and executed software error testing, logged bugs, and verified fixes under my Quality Assurance coach’s guidance to identify keyboard shortcut bugs; sharpened attention to detail, QA.
• Deployed and troubleshot Windows and Linux test domains and VMs, utilizing KANBAN methodology.
• Developed automated release checks for test domains using PowerShell scripts, enhancing efficiency, and documented instruction for seamless operation.

Perth, Ontario, Canada

• Enhanced safety awareness working near moving forklifts and machinery in 3M Scotchbrite Plant.
• Follow company rules to wear steel-toe boots, move loads on pallets jacks, and stay hydrated.
• Accountable to work rotational shifts through days, nights, and overtime to meet deadlines.

Ottawa, Canada Area

• Wrote and executed a library of system assembly directions, acceptance test instructions, and a product configuration manual to support customer needs and ensure system quality. Creating templates reduced drafting and.
• Identified bugs and faulty or damaged hardware before release.
• Increased attributes to gather and organize information and understand product complexity.
• Configured indoor and outdoor Cisco network switches and connected them with Cat 5e and fiber cables to transmit video surveillance data in airports, enhancing visibility for air traffic controllers.
• Trained and supported coworkers and clients in installing, configuring, and troubleshooting tools, software, and hardware, including camera installation and calibration.
• Utilized problem-solving skills to build test environments and share lab resources with colleagues.

• Computer Science (CSC) Major and Business Minor
• Completed 5 Co-op Work-terms; software research, database queries, and computer support
• Provided math tutoring services to students in high school and college.

Victoria, British Columbia Canada

• Optimized a custom-built application, Report Generator, by restructuring Python code to incorporate multiprocessing and list search features, reducing redundant SQL database queries.
• Enhanced my software engineering and programming skills through practical experience.

Victoria, British Columbia Canada

• Utilized MS and Adobe applications to format various reports and materials—such as resident lists, flyers, finance spreadsheets, the MSM Annual Report 2009-2010, and the PowerPoint tour of the extended care.
• Provided computer support to staff and residents, improving communication and collaboration.
• Developed and debugged Visual Basic macros to automate tasks, increasing efficiency.

Calgary, Alberta Canada

• Engineered Cerner Command Language (CCL) database queries to generate reports, enhancing skills in database querying and report formatting based on medical workers’ feedback.
• Compiled CCL Standards and Protocols to guide query design and appropriate use.
• Developed and debugged load tests for Cerner applications, building foundational QA testing skills.

Victoria, British Columbia Canada

• Enhanced cashier abilities to accurately process transactions and refunds
• Team player with other clerks and managers
• Paraphrased customers’ questions to understand and help find the right products
• Safely packaged and moved heavy items to customers’ vehicles

Victoria, British Columbia Canada

• Collaborated in a team to create a software and hardware solution combining fitness with computer gaming, presenting our research at the technology fair at Microsoft Research, Seattle WA.
• Built abilities for system assembly, acquiring resources, report writing, and public presentation.