Ryan Williams Email & Phone Number

Ottawa, Ontario, Canada

• Reviewed requirements, derived and executed software error testing, logged bugs, and verified fixes under my Quality Assurance coach’s guidance to identify keyboard shortcut bugs; sharpened attention to detail, QA skills, and applying feedback.• Deployed and troubleshot Windows and Linux test domains and VMs, utilizing KANBAN methodology.• Developed automated release checks for test domains using PowerShell scripts, enhancing efficiency, and documented instruction for seamless operation.

Perth, Ontario, Canada

• Enhanced safety awareness working near moving forklifts and machinery in 3M Scotchbrite Plant.• Follow company rules to wear steel-toe boots, move loads on pallets jacks, and stay hydrated.• Accountable to work rotational shifts through days, nights, and overtime to meet deadlines.

Ottawa, Canada Area

• Wrote and executed a library of system assembly directions, acceptance test instructions, and a product configuration manual to support customer needs and ensure system quality. Creating templates reduced drafting and approval time from 2-3 days to just 3-4 hours. • Identified bugs and faulty or damaged hardware before release. • Increased attributes to gather and organize information and understand product complexity. • Configured indoor and outdoor Cisco network switches and connected them with Cat 5e and fiber cables to transmit video surveillance data in airports, enhancing visibility for air traffic controllers.• Trained and supported coworkers and clients in installing, configuring, and troubleshooting tools, software, and hardware, including camera installation and calibration.• Utilized problem-solving skills to build test environments and share lab resources with colleagues.• Leveraged SCRUM Methodology to innovate software solutions and web applications for Air Traffic Management, including decoding binary air traffic radar data for airport digital maps, developing an interface for surveillance camera controls, and organizing access to airport surveillance archives.• Graphic Design Experience: Created night vision overlays for airport landscape screens and developed the Airport Surveillance System diagram, detailing cameras, processing servers, output panoramas, and archives. Also Integrated feedback from the team’s air traffic control specialist to minimize interface distractions.• Collaborated with team members to organize charity fundraiser events and secure local sponsors for prizes, fostering community engagement and support.

• Computer Science (CSC) Major and Business Minor• Completed 5 Co-op Work-terms; software research, database queries, and computer support• Provided math tutoring services to students in high school and college.

Victoria, British Columbia Canada

• Optimized a custom-built application, Report Generator, by restructuring Python code to incorporate multiprocessing and list search features, reducing redundant SQL database queries. • Enhanced my software engineering and programming skills through practical experience.

Victoria, British Columbia Canada

• Utilized MS and Adobe applications to format various reports and materials—such as resident lists, flyers, finance spreadsheets, the MSM Annual Report 2009-2010, and the PowerPoint tour of the extended care hospital—enhancing writing, graphic design, and content creation skills. • Provided computer support to staff and residents, improving communication and collaboration.• Developed and debugged Visual Basic macros to automate tasks, increasing efficiency.

Calgary, Alberta Canada

• Engineered Cerner Command Language (CCL) database queries to generate reports, enhancing skills in database querying and report formatting based on medical workers’ feedback.• Compiled CCL Standards and Protocols to guide query design and appropriate use.• Developed and debugged load tests for Cerner applications, building foundational QA testing skills.

Victoria, British Columbia Canada

• Enhanced cashier abilities to accurately process transactions and refunds• Team player with other clerks and managers• Paraphrased customers’ questions to understand and help find the right products• Safely packaged and moved heavy items to customers’ vehicles

Victoria, British Columbia Canada

• Collaborated in a team to create a software and hardware solution combining fitness with computer gaming, presenting our research at the technology fair at Microsoft Research, Seattle WA. • Built abilities for system assembly, acquiring resources, report writing, and public presentation.