Ryan Winkel Email & Phone Number

Raleigh, NC, US

Mechanicsburg, Pennsylvania, US

Greensboro, NC, US

Reponsible for managing multiple client's Salesforce orgs as a Salesforce Admin contract hire. Scoped, definited, and delivered projects to clients related to a broad range of products including Sales, Cloud Service Cloud, Experience Cloud, with a focus on Flow automation and best practice implementation.

Responsible for Canopy's technology and software strategy and implementation in all aspects of the business. Part of the leadership team with a responsibility to influence the overall growth model and direction of the organization.

-Managed the Customer Support Team to ensure a positive customer experience by enabling our team to adhere to company processes and to consistently exceed expectations.-Supported area managers with actionable data on sales and retention performance.-Contributed to reducing customer churn rate by roughly 20% from 2016-2019

Canopy is a full-stack residential landscape maintenance company, driven by culture and operational excellence and scaling with technology. The goal is to redefine the industry and its approaches to marketing, customer service, and fulfillment.

Raleigh, North Carolina, US

Guided customers through the running shoe, apparel, and accessory fit process using biomechanical assessments and and recommendations. Managed the inventory of a core part of the business for three rapidly growing locations. Learned and gain knowledge in financial reporting, cash flow, forecasting, and supply needs analysis.