Ryan May Email & Phone Number

Plano, Texas

Plano, Tx

Chase Bank

Complete monthly testing to mitigate risk. Increase operational risk awareness to ensure all regulatory and company policies are followed.Build relationships with the executive management to ensure risk is minimized.Validate action plans for process gaps with high risk opportunities.Complete monthly testing to mitigate risk for HUD, FTC, OCC, change controls, and transactional testing.

Assisted home owners prevent foreclosure while mitigating millions in losses for the business.Managed a portfolio of fifty to one hundred and fifty loans. Analyzed credit history, calculated income, debt to income, proposed payment to income, and loan to value ratios.Determined the best liquidation or retention option in accordance with company, investor, and government guidelines.Reviewed liquidation documentation to ensure compliance with government regulations and company policies.Ensured all default deadlines are met by the borrower and lines of business.

•Managed a portfolio of one hundred to two hundred delinquent loans.•Contacted and collected required financial documents while ensuring all guidelines and deadlines are met.•Analyzed credit history, calculating income, debt to income, proposed payment to income, and loan to value ratios.•Drew contracts to bring the home owner current.•Processed modifications in accordance with investor, MIP, and company guidelines.•Sent and received modification documents to borrowers.•Reviewed documents to ensure completed and signed correctly.

Countrywide / Bank of America 1-800-367-5690Managed a portfolio of one hundred to two hundred delinquent loans.Contacted and collected required financial documents while ensuring all guidelines and deadlines are met.Analyzed credit history, calculating income, debt to income, proposed payment to income, and loan to value ratios.Drew contracts to bring the home owner current.Processed modifications in accordance with investor, MIP, and company guidelines.Sent and received modification documents to borrowers.Reviewed documents to ensure completed and signed correctly. Promoted to a Team Manager I position.Tracked performance and attendance of customer service representatives. Audited time cards and submitted them to the payroll department for processing.Assisted home owners with questions and concerns about their loan products.

Administrated productivity to ensure each employee worked within productivity standards. Created reports reflecting activity and cost efficiency ratios for each employee daily. Resolved billing issues and ensured customer satisfaction.

Assisted customers in shipment, pick up, and delivery, of packages. Responsible for tracking of shipments and delivery times. Fielded incoming calls to answer customer questions or direct them to the correct department.Handled large amounts of cash and balanced tills at the end of shift.

Business Administration And Management, General

Education record