Ryan Acena Email & Phone Number

North York, Ontario, Canada

Operation Excellence and Leadership: ○Assigned S.M.A.R.T tasks to optimize store management, ensuring efficient use of resources and time.○Guided the team to achieve higher goals and improve individual interpersonal skills, fostering a collaborative and high-performing work environment.Employee Development and Budgeting: ○Trained new employees for a newly opened store, ensuring they met store standards and provided ongoing guidance across various roles.○Controlled inventory, managed loss budgeting, and stock control, ensuring financial efficiency and optimal resource allocation.Business Analysis and Reporting: ○Created monthly business plans (MBR) based on the previous month's performance, identifying wins, losses, trends, and KPIs for improvement.○Analyzed and compared Profit and Loss accounts to plan ahead for improved store profitability, driving informed decision-making.Store Image and Marketing:○Organized products based on merchandising criteria to enhance store presentation, maintaining an appealing and customer-friendly environment.○Collaborated with vendors for marketing displays and in-store booths, securing favorable terms and promotions to attract customers.

North York, Ontario, Canada

Computer Repair and Building:○ Conducted software installations, hardware replacements, and networking setups○ Built computers to customer specifications, including OS installation, driver updates, BIOS updates, and cable management.Employee Training and Guidance: ○ Trained new employees for a newly opened store, ensuring they met store standards.○ Provided guidance across various roles, including service, sales, cash, technician, and merchandiser.Business Planning and Analysis: ○ Created monthly business plans (MBR) based on the previous month's performance, identifying wins, losses, trends, and KPIs for improvement.○ Analyzed and compared Profit and Loss accounts to plan ahead for improved store profitability.Leadership and Team Management: ○ Managed store operations, assigned tasks, and ensured team members completed tasks efficiently while managing their break times.○ Guided the team to achieve higher goals and improve individual interpersonal skills.

North York, Ontario, Canada

Technical Skills:○ Accurately diagnosed and resolved technical issues based on initial assessments.○ Provided customers with additional technical advice to prevent future problems.Customer Service Excellence:○ Delivered outstanding customer service, resulting in repeat customers who specifically requested assistance.○ Effectively handled customer complaints, ensuring satisfaction before they left thestore.Initiative and Proactivity:○ Proactively engaged in store maintenance, cleaning, and merchandising during non-busytimes.○ Continuously sought out tasks to improve store operations during downtime.Merchandising Skills:○ Organized products based on merchandising criteria to enhance store presentation.○ Maintained product displays to ensure an optimal customer experience.Interpersonal and Problem-Solving Skills:○ Managed customer interactions with patience and emotional control, especially with difficultindividuals.○ Developed solutions to address customer issues, enhancing overall satisfaction.