Member of the Engineering services team at TubeLines/London Underground. Main task is to carry out surveys/inspections on London Underground properties mainly Underground stations.Regular Asset Condition Inspections and Fire Condition Inspections carried out via iPad and Maximo Metro App.Maximo 7.5 used to track work orders placed during inspections.Knowledge of London Underground building assets. Include electrical, mechanical and fire. Working from Heights, QAF45, Lifts & Escalators, LU depots passports and Substation qualified.

Responsible for inputting and validating the asset register into the company’s Asset Management SystemInputting of performance criteria to ensure compliance with weekly/monthly reporting, develop graphs, reports, and presentations of resultsPerform reviews, monitoring for timely and accurate completion of select data elements reporting on data duplication or other errorsSupport the development and maintenance of databases and data systems necessary for projects and department functions, acquiring and abstracting primary or secondary data from existing data sourcesIn collaboration with others, support the development and implementation of data collection systems and other strategies that optimise statistical efficiency and data qualityConduct basic surveying of London Underground stations and assets

My current role requires me to cross reference data from various spreadsheets and databases and create new spreadsheets for uploading to a new version of database system used by the Tube Lines.

Junior Case Handler for Deloitte working in Central London. The role centres around handling a high profiled nationwide bank’s MPPI customer complaints and resolving the complaint for the customer

Inbound customer service advisor for a leading Australian energy company based in Melbourne. This role required me to handle customer queries regarding their energy bills, energy faults and product inquiries. I also spent time with the web reply team which handled all customer enquiries via email.

Bupa Adelaide (on behalf of DFP)Data entry role at Bupa. Cross referencing online claims made my members against BUPA's system BOSS. Checking mainly forfraur and duplicate claims. When not doing that I help out other teams with tasks such direct debit editing, membership card ordering,ambulance claims and document preparation for scanning

Role was taken on as temporary work before planned year out in Australia. Role involved handling store deliveries, processing them and taking care of the facilities side of the store. Above all else was making sure high customer service levels not only to customers at the store but also colleagues.

Team leader in the Workflow department of Client Operations. Daily tasks involved organising the team’s work, maintaining high levels of staff performance, ensuring deadlines were met whilst carrying out my own personal tasks and projects. These tasks included data entry onto spreadsheets, processing incoming post and assigning it to client operations via an electronic system and taking care of the company’s external storage procedure. Projects included testing new features to department specific software and development plans for team members. I also took care of any of the team’s customer enquiries from other departments.● Head of archive/scan first teams in the Workflow department● Manage one of three teams within the department with teams rotated on three month basis● Develop and progress staff. Arrange internal and external training with the aim to give exposure and pathways for team members● Create service level agreements with internal customers and ensure they are met on a daily, weekly and monthly basis by performance managing team members● Build and forge good working relationships with other departments● Handle, archive and ultimately be responsible for confidential company documents. Handling all internal requests for documents● Take part in systems analysis. Liaising with other departments to see how processes can be improved between Workflow and fellow departments● Liaise with storage company regarding collection and delivery of company files● Assisted in design, testing and implementation of internal archiving software● Design, change and implement archiving/scan first processes● Creation of daily spreadsheets sent to all staff members/investors showing daily financial incoming/outgoings.● Maintain 100% customer service● Microsoft Word, Excel and Outlook used on a daily basis

As a workflow administrator my daily task was to allocate incoming post onto the electronic system. It was vital that all informationentered was 100% accurate. Any lapse in accuracy would lead to problems further down the line which could have knock on effects forthe company but also the client. It is here I learnt the value of accurate data and the importance of it. Administer all incoming post and insure it is distributed electronically to correct company departments on a daily basis toagreed service level agreement Deliver high quality customer service to all areas of the company regarding any queries or issues surrounding incoming post Liaise with internal clients to identify areas that can be improved

Officer Marks and SpencerCustomer service and retail work at Marks and Spencer and Gap have taught how to treat and approach people with the correct mannerand how to become more a problem solver. When customers have issues such as the need for certain items of stock rather than shunaway and pass the customer on I learnt at an early stage to do the best that I can. I like to go that extra mile for the customer in order tohelp them out. Processing of daily deliveries to the store Provide high levels of customer service to staff and customers Head of the store Health and Safety for all staff and customers. Control and replinish stock