Ryan Haynes Email & Phone Number

Ottawa, On, Ca

Ottawa, Ontario, Canada

• Responsible for T3+ escalations; resolving complicated customer and technical issues, managing delegation, if needed, to other teams (QA, Dev, etc.)• Directly involved in process and policy improvement• Manage staff schedules for minor planned and unplanned events• Provide internal/external mentoring, advice, and guidance to help foster the success of the Customer Success team• Provide technical demos in assistance to the sales team• Answer customer phone calls, live chats, and tickets for pre-sales and technical support questions• Carry out testing and high level QA tasks

Ottawa, Ontario, Canada

Troubleshoot and resolving technical issues(equivalent support level 3) on Epiphan Video solutions• Assist with pre-sale inquires for potential new customers and repeat customers• Provide technical demos in assistance to the sales team• Answer customer phone calls and live chats for pre-sales and technical support questions• Prioritize workload through ticket tracking system and communicate effectively• Provide internal technical and IT support• Carry out testing and high level QA tasks

Ottawa, Canada Area

Plan and communicate with staff to create music compositions and mixes. Most interactions via email or phone; able to maintain organized correspondence including file backup protocols and the custom creation of best practices / guidelines. Regularly make suggestions regarding clients projects including consultation with studio owner and troubleshooting desktop and cloud based applications.

Ottawa, Canada Area

Responsible for the safe transfer of patients, charts, specimens and confidential requisitions. Emphasis on understanding appropriate disclosure of confidential information. Proactive in screening documents relating to patients to ensure accuracy and recommending initiatives which could bring about positive change. Proven to learn new job skills and provide consistent and reliable customer service.

Worldwide

Sound library creation, artist management, press releases, web design and audio production. Worked directly with artists to find solutions concerning their work, original content creation, and website maintenance.

Ottawa, Ontario

Responsible for the safe and timely delivery/setup of AV equipment to specific locations throughout Ottawa/Gatineau. An excellent problem solver who always acts with tact and professionalism. Always provided proactive support to both customers and colleagues while working in Tel-AV warehouse; provided assistance picking, shipping and scanning customer requisitions.

Ottawa, Ontario

Responsible for on-site customer service, setup and operation of Audio Visual, party supplies, lighting, and crowd control. Oversaw setup and operation of private and public parties/events including implementing proper signal chain of AV equipment. Displayed an excellent ability to work independently and/or cooperatively with clients/co-workers while maintaining strict deadlines.

Peterborough, Ontario

Intake and outgoing order processing, sales, marketing and negotiation including in-depth understanding of local POS and GUI. Regularly took payment in the form of credit and cash while maintaining strict confidentiality of customer information.

Certificate And Diploma, Music Industry Arts, 3.83 / 4.00 Gpa

The Music Industry Arts program at Algonquin College prepares students to work as producers, engineers and professionals in today’s music.

Police Foundations, Policing

Thorough teaching of the law as it applies to the daily life of a Canadian police officer. Students are taught responsibility.