Empower Your Business with Soluify's ExpertiseAt Soluify, we are your all-in-one IT consultancy and agency, specializing in transforming business operations through innovative solutions.Our Core Services:Managed Services (MSP): Comprehensive IT management and support.Automation: Streamlining processes for efficiency and growth.Coding: Custom software development to meet your needs.Fractional C-Suite: Executive-level insights without full-time commitment.Web Building & Design: Crafting compelling digital experiences.About Soluify™:With decades of combined experience, Soluify is adept at shaping, smoothing over, and resolving both simple and complex business challenges. We are dedicated to solving your business problems with expertise and innovation.Contact Information:Call Us: +1 (888)-637-4820Email Us: support@soluify.comWebsite: SoluifyLet us help navigate your path to success.

- Spearheaded AI-driven solutions since September 2022, focusing on image generation, language models, chatbots, website design, and content creation.- Delivered innovative AI-powered solutions to meet diverse creative and technological needs across the United States.- Committed to pushing technological boundaries, establishing WoahAI as a leader in the AI solutions space.

- Solely managed global customer onboardings, supporting clients in the US, CA, AU, and NZ.- Developed a script pack of 7 applications using Python, Selenium, and API integrations, reducing backend onboarding and implementation time by over 50% (from days/weeks to 30 minutes to an hour). Conducted strategic implementation of automation scripts, significantly fortifying Kaseya's commitment to service excellence.- Onboarded approximately 80 clients (around 10 per month), ensuring seamless transition to Kaseya's help desk platform.- Authored all onboarding documentation, transitioning from paper documentation to digital project plans and documents for tracking.- Created and updated overall project plans, enhancing partner integration efficiency and optimizing productivity.- Gathered critical data and configured backend systems to meet specific operational needs of IT Managed Service Providers (MSPs).

- Managed onboarding and service delivery for the entire US customer base of 100+ clients, ensuring 100% customer satisfaction (CSAT).- Provided global L1, L2, & L3 technical support, resolving a wide range of customer issues and inquiries.- Handled setup, configuration, and global shipping of 6 NUC PCs for internal penetration tests.- Supported 20+ UK clients, meeting their needs and resolving issues efficiently.- Optimized resource schedules to meet business targets, reducing costs and maximizing efficiency.- Managed 200+ total projects, each completed within a month, ensuring timely delivery and adherence to requirements.- Conducted daily executive overview calls, pen tester review calls, and facilitated meetings, tracking actions and progress.- Solely managed escalations and client issue remediations, maintaining accurate records via monday.com.- Provided technical support for Defense.com features, ensuring effective use and setup.

- Managed million-dollar annual recurring contracts and the entire US customer base, including Fortune 500 cyber projects.- Increased delivery numbers month-over-month, nearly doubling annual deliveries by optimizing calendars and scheduling.- Oversaw 100+ clients and 200+ active projects, providing exceptional technical customer service and support.- Led process improvements, creating standard procedures and escalation policies for the support team.- Acted as a technical liaison, collaborating with external vendors for penetration tests and maintaining internal tracking systems.- Proactively resolved service delivery issues, conducted regular service reviews, and ensured post-project customer satisfaction.- Identified trends impacting service delivery, contributing innovative solutions to enhance customer experience.

- Rapidly advanced from Level 1 to Level 3 within 7 months.- Mentored new hires and served as a Flex Supervisor.- Achieved a call handling time of 10-12 minutes, significantly below the 24-minute target.- Top CSAT holder week over week.- Provided top-tier technical support for a Fortune 500 technology company, resolving complex issues and ensuring high customer satisfaction.- Diagnosed and resolved technical issues across devices, OS, and applications, collaborating with teams for escalations.- Identified trends in customer issues, contributing to product and service improvements.- Stayed updated with product releases and company policies to provide accurate support.

- Led technological advancements at VaporQueen, achieving a 75% increase in store productivity within 6 months.- Successfully boosted sales by over 10% month-over-month for a full year, significantly enhancing revenue.- Implemented innovative POS systems and streamlined inventory management, reducing operational costs.- Cultivated a tech-driven retail environment, improving customer experience and increasing repeat business.- Enhanced team efficiency through targeted tech training and support.