Ryan Ash, Mba Email & Phone Number

Greater Philadelphia Area

Providing value through comprehensive IT services and consulting, Custom Systems leads the way to better business practices and increased productivity within mainstream organizations.

Malvern Pa

• Resolve day-to-day technical issues, both in desktop support and back-end processing, which occur across multiple buildings• Plan and run regular system maintenance windows with minimal impact on the business• Identify areas for improvement in departmental processes & in systems/network configuration, come up with ideas for improvement, generate plans, implement, and measure the effect• Work with management team to identify the hardware & software needs of the company• Maintain the companies Exchange 2010 environment as well as Exchange Online environment• Provide clear and constructive communication when working with project managers and department heads, who have varying degrees of technical understanding• Create, maintain, and distribute documentation on all current and new applications and processes• Upgrade, install and troubleshoot networks, networking hardware devices and software• Maintain inventory of equipment and parts as well as documentation of vendor activities• Support and maintain Shoretel IP phone system for close to three hundred users• Setup, monitor, and troubleshoot backups of all servers using Veeam backup and replication• Maintain eight VMware hosts, along with over eighty five virtual servers• Create all new users accounts in a multitude of different software applications• Maintain all updates and software installs for all client machines and servers• Helped configure and maintain five Citrix XenApp servers running version 6.5 as well as set up brand new XenDesktop version 7 Server Farm

Malvern Pa

•Resolve day-to-day technical issues, both in desktop support and back-end processing, which occur across multiple buildings.•Plan and run regular system maintenance windows with minimal impact on the business.•Identify areas for improvement in departmental processes & in systems/network configuration, come up with ideas for improvement, generate plans, implement, and measure the effect.•Work with managers to identify the hardware & software needs of the company •Maintain the companies Exchange 2010 environment •Provide clear and constructive communication when working with project managers and department heads, which have varying degrees of technical understanding•Create, maintain, and distribute documentation on all current and new applications and processes•Upgrade, install and troubleshoot networks, networking hardware devices and software•Maintain inventory of equipment and parts as well as documentation of vendor activities•Support and maintain Shoretel IP phone system for over two hundred users•Setup, monitor, and troubleshoot backups of all data using Veeam backup and replication•Maintain five VMware hosts, along with over sixty virtual servers•Create all new users accounts in in a multitude of different software applications•Maintain all updates and software installs for all client machines and servers•Helped configure and maintain five Citrix Xen App servers running version 6

Malvern Pa

•Worked with Windows XP, Windows 7, Office 2003, Office 2010, Terminal Servers and Windows Presentation Server services on a daily basis•Helped to maintain Exchange environment using Exchange 2007•Perform analysis and resolution of hardware and software problems for a community of 300•Assisted in the resolution of break-fix issues, network connectivity concerns and application support for third party applications•Responsible for significantly lowering and maintaining the corporate communications bill•Created and maintained Active Directory accounts•Responsible for purchasing and maintaining all IT related equipment •Created and maintained an inventory of all blackberries and PC/Laptops•Designed and setup a Windows Server 2008 Deployment Services Server•Created and maintained all laptop and desktop computer images•Trained new employees on our software and hardware practices•Tasked with the duty of daily, weekly and monthly backups with Symantec Backup and Veeam

Immaculata University

•Offered phone and desktop support to all staff and employees•Responsible for Asset management•Responsible for configuring and updating fifteen computer labs•Analysis and resolution of hardware and software problems•Proficient in Norton’s Ghost program •Image creation and maintenance including updating•New employee setups and training•First level network support and resolution

•Managed the assembly of new computers•Analysis and resolution software and hardware problems•Responsible for creating Active Directory accounts and maintaining them•Phone/Desktop support•Maintained a professional work environment•Hardware setup and software installations•All levels of support – including L1 and L2•Basic Networking troubleshooting

•Responsible for maintaining adequate samples to be distributed to potential customers•Built and maintained a positive and professional relationship with customers•Proficient in UPS shipping software and trained in multiple windows quoting software•Oversaw the competency of new employees•Knowledgeable in all materials available for customer purchases

Mba, Information Systems Management, 4.0

Communications & Human Relations Certificate, Communications & Human Relations

Bachelor Of Science, Computer Science, 3.6