As an Account Manager at Data Axle Reference Solutions, I'm part of a team that enables access to an industry leading database with real-world applications for research and marketing. I provide exemplary support to public libraries, one of many verticals that subscribe to Reference Solutions. I promote the value of our resource and ensure its access to communities across the US and Canada.My current and previous roles have made me well-versed in developing long-term relationships with customers while overseeing sales. I devise and implement sales growth strategies, reducing churn, improving operational efficiency, and maximizing profits to achieve business objectives. Years of experience in hospitality helped cultivate solid strengths in customer service. My subsequent sales experience promoted skills in customer support, and success, selling, team collaboration, analytical thinking, advisory services, documentation and reporting, and customer acquisition and retention. I am proficient in Microsoft and Google suite applications as well as with field service, outside sales, CRM software: Sales Force, VIP, IDIG, and Toolbox. I have a talent for quickly learning new information, procedures, and technologies. A strong leader, I build, train, and manage cross-functional teams to achieve individual and collective corporate targets. I thrive in challenging, fast-paced, and high-pressure environments by utilizing outstanding managerial, problem solving, and organizational abilities.While others take pride in meeting all standards set before them, my passion is for delivering service that goes beyond organizational expectations, creating a win-win scenario for everyone involved!