Provide technical support to over 1500 Baycrest employees for computer hardware and software-related issues. Set up new hire software/operating systems; consists of building, configuring, repairing and installing PCs, printers, and software applications. Help Desk support. On-call when scheduled (24 hours on call/7 days) via telephone, remote access, or in-person appointments. Supporting C-level Executives, VP, Directors and Managers by coordinating, executing, and supporting project requests and Tier 1 support. Coordinator of E-Health “Welcome to Baycrest” program. Responsible for Onboarding new staff, students, contractors and volunteers. Manage all Amazon TV and Apple iPad devices for clinical and non-clinical resources.

Served as the primary point of contact and liaison between Baycrest I.T and E-Health Ontario for the COVID-19 vaccine clinic sponsored by Baycrest. Facilitated seamless communication and coordination to ensure the efficient operation of the vaccine clinic, adhering to E-Health Ontario guidelines and best practices.Assumed a leadership role in the redeployment of staff to support the technical equipment disbursement for clinical and non-clinical programs. Developed and executed strategic plans for staff redeployment, considering the evolving needs of the healthcare environment during the COVID-19 pandemic.Coordinated the logistical aspects of technical equipment disbursement, including inventory management, allocation, and tracking of resources.Strategically allocated resources, including technical equipment and staff, to departments and programs based on priority and urgency. Ensured that all redeployed staff had the necessary technical support and resources for their assigned roles.Ensured strict adherence to COVID-19 safety protocols, guidelines, and regulations during the technical equipment disbursement and staff redeployment processes. Collaborated with relevant health authorities to implement and enforce safety measures in alignment with public health standards.Maintained detailed documentation of all activities related to the vaccine clinic, staff redeployment, and technical equipment disbursement. Generated regular reports for stakeholders, providing insights into the initiatives' progress, challenges, and successes.

Represent non-managerial and non-unionized staff on the Baycrest Joint Occupational Health and Safety Committee (JOHSC)

Technical Lead for hosting events at Baycrest Liaising with Federal & Provincial Governments as well as Foreign Governments Main Ontario Telehealth Network (OTN) technical support specialist onsite Creating and booking educational and medical consults on OTN HUB via Ncompass Procurement of equipment for OTN and Audio Visual needs onsite Baycrest Provide training multi-level departments within Baycrest Health Sciences on IT related initiatives and platforms (e.g. Ontario Telemedicine Network) Working with Senior Level executives on multi-level decision making protocols Partnering with private industries to provide technical requirements and support onsite Managing complex budgets