Ryan Bellotti Email & Phone Number

United States

As a “secret shopper” working across different teams with LiveShopper, LLC, I conducted evaluations of various companies remotely. This involves contacting companies via phone, email, and chat and writing detailed reports of the interactions. I also visit locations to interact with the associates to evaluate service, cleanliness, customer service, and compliance. Here, I also have conducted live audits and set up displays and product stands in stores as a merchandiser.

Provided exceptional technical support, account assistance, and top-notch customer service to Apple customers over the phone and through email, and also reinforced policies and procedures for Tier 1 agents. Tier 2 is the highest level of phone support and for escalation. I worked with customers to provide a final resolution and ensure all issues were resolved according to Apple's high standards, which often involved scheduling and maintaining commitments to handle unresolved, new, and emerging issues. Also, was certified as a Mentor, to mentor and assist in training new hires and newly-promoted Advisors. Second promotion from Mac+ Agent/Mentor. Hired as iOS Tier 1 Agent.

Provided phone and email support to AmazonFresh, PrimePantry, & Retail Customers. This was a fastpaced, work-from-home position that involved multitasking, computer skills, thinking outside of the box, and problem solving. This was a second promotion from Customer Care Agent. In this role, I offered customer service, account assistance, and technical support for Amazon Instant Video, Amazon Appstore, Kindle, and Amazon FireTV. Promoted from General Phone Customer Service Associatethinking outside of the box, and problem solving.

Glendale, Az

Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. Operated the switchboard, made announcements, and ran the front office which involved assisting with schedule making and checking in and out supplies to employees. Recognized and awarded several times for having the highest volume of credit card applicants and also for top-ranking protection program sales.

Colorado Springs, Colorado

Opened and closed the store, which included counting cash drawers and making bank deposits. Key-holder and inventory control. Supervised and trained employees as a shift leader. Resolved customer complaints and issues. Created and maintained visually appealing and effective displays for the entire store, including advertisement.

Phoenix, Arizona Area

Selling, sampling, & promoting select products.

Phoenix, Arizona

Balanced the needs of multiple customers simultaneously in a fast-paced working environment.Correctly received orders, processed payments and responded appropriately to guest concerns.Responsibilities included supervising employees during a shift, cash handling/register, phone service,customer service, deposits/cash control/sales, inventory/product ordering, opening / closing the store, dispatching drivers, and food preparation.

Laveen, Az

Cashier, Customer Service, Animal Care, Sales, Stocking, Opening / Closing

Litchfield Park, Az

Phone Service, Waiting, Maintenance, Customer Service, Opening / Closing

Graduated With Honors In The Top 2% Of Class

Tesol Certificate, Teaching English As A Second Or Foreign Language/Esl Language Instructor