Ryan Farrell Email & Phone Number

Manchester, NH, US

Chelmsford, Massachusetts, United States

Chelmsford, Massachusetts

Manchester, New Hampshire

Lawrence, Massachusetts

• Provided front-line support to ground transportation companies that utilized Hudson’s reservation, dispatch, and accounting softwares.
• Reliably documented and monitored client cases, requests, and correspon- dence using Hudson Ticketing System, email, web chat, and 24/7 phone support line.
• Performed manual QA tests on updates and hot xes to software releases, mobile apps, websites, and Microsoft Remote Desktop Active Directories. Documented successes, failures, and bugs with screenshots and detailed.
• Created Statements of Work for projects to detail client requests, proposed solutions, deliverables, and estimates for turnaround time and fees.
• Tracked projects and software updates using Trello, Harvest, and web knowl- edge bases.

Manchester, New Hampshire

• Triaged and resolved customer reported hardware and software issues with Apple desktops, laptops, mobile devices, tablets, and accessories.
• Utilized active listening and interpersonal savvy to fully understand customer needs and provide solutions relevant to the individual.
• Documented and tracked repairs, case notes, and customer contact through Apple’s Mobile Genius ticketing system.
• Educated new and existing team members on products, best practices, and company initiatives through mentorship and trainings.
• Promoted a culture of fearless feedback by tactfully providing, receiving, and implementing both positive and negative specific feedback.
• Acknowledged to be in the Top 10 performers throughout the New England market in reported customer satisfaction.

Manchester, NH

Maintain the safety, security, and comfort of residents living in the largest residence hall on campus by directly supervising eight Resident Assistants, plan and implement various events for the student body, and manage eight additional Resident Assistants on campus.

Managed the NHIA Admissions email account and data entry, conducted campus tours for prospective students and families, assisted in planning and running Open Houses, Pre-College Programs, and an assortment of other events to promote the pursuit of an education in the arts in New Hampshire.

Worked with a team of four other Resident Assistants and a Resident Director to enforce school policies, mediate student issues, and hold events for residents and commuting students.