• Brief and debrief drivers on shift • Provide on Road Driver Support • Plan the vehicle usage to match volume and demand • Ensure all time scales are adhered to• Make decisions to meet service level agreements and maximize profitability of the operation• Support the depots TCF ensuring all SOP’s are adhered to• Conduct full SPA management activities • Adhering to Policy and Procedure, eg Dangerous Goods • Provide data management reports such as but not limited to OS POD, A4 compliance, AM/PM anomalies, document retention • Input Customer consignments data, including manual data entry activities. • Monitor progress of driver against plan on route, intervening to support as necessary• Maintain excellent professional working relationships with Colleagues, partners and suppliers • Share best practice within the depot and ensure Colleagues are working to SOPs• Provide on-the-spot intervention on people issues before escalating to management• Maintain excellent professional working relationships with Colleagues, partners, suppliers and Customers• Assisting drivers with directions utilising online mapping facilities available• Supporting drivers in resolving in route issues • Answering enquiries from Colleagues, partners or Customers as necessary• Works to improve skills & cross skilling & knowledge of geographical area • Encourage new ideas and build morale• Ensure that Health & Safety and Security policies are adhered to in the working environment.• Track performance against plan at regular intervals and escalate as necessaryRespond positively to hourly or responsibility changes from line managers

• Handle calls promptly, professionally and politely within the agreed time scales and service level agreement • Receive calls from customers to book ad-hoc collections• Resolve consignee/customer queries and problems; proactively follow up to ensure timely and complete resolution.• Proactively notify customers of any issues relating to their consignments• Anticipate potential problems and make contingency arrangements• Record and update information on the company’s systems in an accurate and timely manner• Manage all processes and browsers on CLAN• Manage email traffic and ensure responses are sent in a timely and professional manner• Deal with all invoice queries and credit requests• Deal with Belfast depot’s aged debt• Deal with missing labels, lost, missing or damaged parcels• Complete daily / weekly / ad hoc reports as requested by customers• Build and maintain excellent rapport with internal and external customers• Be prepared to assist my colleagues with any help they may require in the smooth running of the business • Log all calls and emails on Salesforce.com• Regular Customer Visits• Maintaining customer excellence by Visiting all new customers• Managing Sameday deliveries

• Handle calls promptly, professionally and politely within the agreed time scales and service level agreement • Receive calls from customers to book ad-hoc collections• Resolve consignee/customer queries and problems; proactively follow up to ensure timely and complete resolution.• Proactively notify customers of any issues relating to their consignments• Anticipate potential problems and make contingency arrangements• Record and update information on the company’s systems in an accurate and timely manner• Manage all processes and browsers on CLAN• Manage email traffic and ensure responses are sent in a timely and professional manner• Deal with missing labels, lost, missing or damaged parcels• Complete daily / weekly / ad hoc reports as requested by customers• Build and maintain excellent rapport with internal and external customers• Be prepared to assist my colleagues with any help they may require in the smooth running of the business

I worked as a Customer care adviser while I was attending a Job Skills Program completing my NVQ Level 2 Using I.T.

I worked as a receptionist while I was attending a Job Skills Program completing my NVQ Level 2 Using I.T.

I worked as a receptionist while I was attending a Job Skills Program completing my NVQ Level 1 Using I.T.