Ryan Carmichael Email & Phone Number

Northbrook, Il, Us

Northbrook, Il, Us

• Lead cross-functional team in the digital transformation of liability resulting in system guided determination of fault; including adjuster facing tools and models utilizing claim data to recommend likely fault outcomes • Lead team of data engineers and visualizers to centralize metrics that provide key business insights; bridging the gap between data engineers, product teams, data scientists and business stakeholders• Utilize Tableau, Business Intelligence, SQL Developer, and Dremio to support ad-hoc reporting and insights while providing direction for product and data engineering teams• Design and develop strategy to enable digital-first interaction with our customers including product design and performance metrics

Northbrook, Il, Us

• Lead cross-enterprise team to develop the capability of recording all customer-facing voice phone calls and performing natural language processing to extract insights to make key claim decisions improving the employee and customer experience• Drive the use of telematics within claims to support key business decisions based on objective data; instead of subjective data• Support digital transformation of claims by designing and implementing a liability tool that centralizes all data while creating a consistent investigation; resulting in improved efficiency and loss-cost

Northbrook, Il, Us

• Support the Claims Integrated Digital Enterprise strategy by strategizing, developing and implementing foundational capabilities that will be leveraged to enable straight through claim processing• Partner and collaborate across AORs to develop strategy and new operating models supporting the automation of claim handling with a strong focus on the liability investigation• Manage contingent workers from external vendors to develop and implement transcription and natural language processing capabilities• Build and maintain relationships with partners across the Allstate enterprise including Claims, Product, Data Science, Legal, and Technology while providing awareness to stakeholders of IDE automation initiatives• Responsible for driving business requirements as product owner of multiple products developed using the agile XP methodology

Northbrook, Il, Us

• Agile development of proprietary user-facing software to detect/predict fraudulent activity and manage investigations increasing the efficiency of investigations and centralizing work across the nation; allowing investigators to collaborate on cases instead of isolated efforts• Provide leadership insight and oversight capabilities via the application or reporting tool to allow leaders to easily view progress of all cases in a consistent format in addition to providing streamlined and documented authority requests• Manage team of 4 developers while working closely with business to establish and communicate timelines and expectations while gaining/sharing clarity around requirements• Apply technical skills to optimize, analyze, and establish business values through data and predictive models• Communicate between several AOR's and audiences including IFS, SIU Field, ATO, QA, TPT, DBA QR&A, Security Architects, and Legal translating between both technical and business language while building a network of support• Leverage Hadoop Ecosystem (Hive, Sqoop) to perform large scale analytics including analysis not possible previously• Handle ad-hoc requests from various areas of responsibilities requiring business and technical scope understanding to come up with timely and creative solutions

Northbrook, Il, Us

• Worked closely with vendor to understand product, push limitations, and mold product for business needs• Identified and predicted fraud trends and patterns using data analytics and business rules• Developed managerial and desk level reports requiring understanding of business problem• Visualization of data for analysis and user friendly view of trends• Managed and maintained monthly/yearly access reviews per SOX regulations

Chicago, Il, Us

• Operationally manage campaign performance and analytics• Compile data reports and share with Starcom managers for client distribution• Trained on two Starcom proprietary systems for reporting campaign activity• Supporting peer associates with day to day campaign activation tasks• Updating status documents and flowchart information• Reconcile discrepancies in reports during status meetings

Rock Island, Il, Us

• Lead an executive team of 28 members and 12 committees to provide social, cultural, and educational programming for a college campus• Facilitate weekly executive board meetings• Negotiate contracts with national booking agencies• Organize, implement, and evaluate 200+ programs ensuring brand excellence• Manage various program accounts totaling $260,000• Represent Augustana College at regional and national conferences hosted by the National Association for Campus Activities

Rock Island, Il, Us

• Collaborated with student organizations to facilitate monthly events targeting 200 to 400 Augustana students• Effectively managed a $4000 budget

Rock Island, Il, Us

• Served as a special projects staff member in a fast paced environment• Created a comprehensive database for assessment purposes

Chicago, Il, Us

• Assisted in reconciliation of equity distribution• Prepared monthly account reconciliations for eight payroll liability and tax accounts• Worked closely with the accounting team• Completed a variety of payroll earnings documentation for 52,000 employees• Completed W2C forms