Johnathan Mullin Email & Phone Number

Northbrook, Il, Us

Business Analyst on the Data Analytics team working in a SAFe Agile environment for Ivantage, an affiliate of Allstate.Project lead with oversight of automating Allstate agency files through the enterprise system for Ivantage.Lead BA over the project to convert all agent commission files processing through a newer architecture. Create stories in VersionOne capturing business requirements for all pieces of work in accordance to Agile methodologies.Work with multi-national teams.Train business users on the GUI for the enterprise-wide system, IDMS.

Columbia, Sc, Us

Straw hat wearing staff welcoming fans (and foes) to various USC Gamecocks sporting events. Go Cocks!

Melbourne, Victoria, Au

International software development firm providing EAS solutions for utilities through the BannerCx product suite. • Perform traditional business analysis tasks serving clientele within the North American market.• Create a standard catalog of documentation including Approach documents, Functional Design Specifications and Change Controls.• Software development conducted in an Agile methodology utilizing JIRA to create Epics, Stories and Bugs.• Provide input regarding UX design in an effort to convert screens from Oracle forms to a Java and XML framework. • Create test cases for baseline product functionality as well as client customized processes.• Conduct QA testing on system upgrades and for defect corrections.• Perform queries using PL/SQL Developer.• Analyze and track defects ensuring that they are brought to resolution within specified SLAs. • Conduct training and facilitate various workshops with customers.• Direct point of contact with customers during major projects and post implementation.

Columbia, Sc, Us

Business and systems analyst supporting internal and external applications for the largest privately owned telecommunications firm in the Carolinas.• System administrator for eSpirit: the enterprise CRM, workflow and sales quote building system.• Evaluate business processes for efficiencies and make or recommend improvements if necessary.• Solicit requirements and track them throughout the SDLC (software development life cycle).• Develop test cases and scenarios and conduct Regression, System and User Acceptance tests.• Log, track and triage system issues and work them to resolution when appropriate. • Write system manuals and user guides for external and internal users.• Create system integration diagrams, data models, data flow diagrams and process flow diagrams.• Spearhead process change management efforts.• Data mining and analytics for reporting on KPIs and maintenance of system databases.• Configure 3rd party applications to ensure end-user functionality.• Conduct status meetings and briefings with Directorial staff.• Helpdesk support for South Carolina state government users.• Facilitate cross-functional team meetings, development sessions and system training.• Acted as a liaison between business units and IT development staff.

Columbia, South Carolina, Us

Business Analyst with oversight of the Workflow Management System (WMS) used by various departments within the Commercial, TRICARE and Medicare Insurance lines of business.• Create documentation throughout the SDLC: technical specifications, scope documentation, concept diagrams, use cases, gap analyses, storyboards, mockups and wireframes.• Serve as a liaison between the customer and Information Technology (IT) department.• Develop business requirements using interviews, document analysis, site visits, business process analysis and meetings.• Determine scope of projects through analysis of business needs and impact of technology to be applied.• Develop Business Process Models (BPMs) and analyze existing BPMs for quality assurance.• Facilitate JAD (joint application development) and JRP (join requirements planning) sessions.• Write customer facing documentation such as training materials and user guides.• Develop test cases/scenarios, assist testing teams and track defects.• Oversee unit, system and user acceptance testing and perform testing tasks as necessary.• Triage defects, compile defect statistics and ensure defects are resolved before close of testing phase.• Conduct demonstration of automated systems to customers and IS staff.• Train customers and conduct train-the-trainer sessions.• Formulate implementation plans involving multiple IT departments.

Minneapolis, Mn, Us

Business Analyst working at the MultiServe Aviation (MSA) division. The division is dedicated to serving aviation fuel fleet customers in processing credit card, financial and related services.• Lead business analyst over a project to implement federal regulations from the CARD Act of 2009.• Lead business analyst over a project for Shell International to upgrade their aviation fuel credit card POS devices. • Supported the automated systems of the company’s international sales staff.• Created business requirements documentation, use cases, wireframes, mockups, as-is/to-be models and UML models.• Facilitate JAD (joint application development) and JRP (join requirements planning) sessions.• Developed test scenarios and test cases for QA teams.• Managed the company’s eCommerce and reporting website for exclusive aviation fuel credit card customers.• Used a variety of documentation tools including iRise, ReqPro, ClearCase, ClearQuest and MS Office.

Columbia, South Carolina, Us

Worked on a project to upgrade the existing Workflow Management System, using Docfinity as the core application to Medicare, Tricare and the commercial healthcare payer segments.• Create documentation throughout the SDLC: technical specifications, scope documentation, concept diagrams, use cases, gap analyses, storyboards, mockups and wireframes.• Serve as a liaison between the customer and Information Technology (IT) department.• Develop business requirements using interviews, document analysis, site visits, business process analysis and meetings.• Determine scope of projects through analysis of business needs and impact of technology to be applied.

Westwood, Ks, Us

Business Analyst working on a project with Enfatico in a marketing campaign for Dell University, a segment of Dell computers.•Decomposed high-level business requirements into functional requirements.•Represented requirements using analysis models, use cases, prototypes and scenarios.•Facilitated meetings and conducted interviews concerning requirements gathering and prioritization.•Performed analysis on client data and created a variety of reports as needed.

Minneapolis, Mn, Us

Project management on a project to migrate MultiService Aviation's (a division of USBank) legacy system to a web-enable and client-server based platform.•Managed international teams to ensure that activities stayed on task and milestones met.•Created testing procedures for use by Business teams and tracked defects through the testing lifecycle.•Compiled credit collections data for statistical reporting and audit compliance. •Analyzed business processes in order to effectively perform system application tests.•Facilitated focus group meetings and communicated to end-users on a regular basis.•Drafted system documentation and created business process flows using Visio.

Lexington, Kentucky, Us

Project lead and administrator for a enterprise-wide Business Intelligence application. Funding was cut after the company was bought out by Lexmark.•Project Manager evaluating Business Intelligence software for company-wide implementation•Initiated and lead a data hygiene effort to organize and clean-up CRM data.•Created scorecards and executive dashboards from a customer relationship management (CRM) application.•Documented data architecture by creating database diagrams, table schematics, data dictionaries and data flow charts.

Monroe, La, Us

Spun into EQ from Sprint•Compiled data from various databases using multiple reporting tools.•Analyzed call center metrics and reported trends and anomalies. Interpreted findings and performed in-depth analysis.•Interpreted and presented key performance indicators (KPIs) to a director and vice president on a regular basis. •Analyzed business processes to find opportunities for improvement and presented findings to managerial staff.•Supported account managers by compiling information and presenting those findings to external customers.•Performed in-depth analysis on customer satisfaction survey information, interpreted responses, compiled statistics and provided input for ways to improve satisfaction scores.•Conducted analysis on internet traffic and looked for ways to drive customers to utilize web related services.•Developed a call center tracking system which reduced agent’s average handle times (AHT) by over 50%.

Overland Park, Kansas, Us

Spun into Embarq - over 8 years of continued service with both companies (1999-2007)•Wrote user requirement specifications and ensured delivery through implementation.•Compiled data from various databases using multiple reporting tools.•Analyze data collected from a variety of systems including SAP, PeopleSoft and Siebel Systems.•Created queries to retrieve data for Ernst and Young to be processed for corporate tax credits.•Coded programs to pull unemployment insurance data for a third-party vendor.•Analyzed call center metrics and reported trends and anomalies. Interpreted findings and performed in-depth analysis.•Interpreted and presented key performance indicators (KPIs) to a director.•Gathered system and reporting requirements from end-users by conducting individual and group interviews. Experience facilitating joint-application development (JAD) sessions.•Improved the process of a sales reporting system to reduce time of compensation from four weeks to 3 days.•Performed major tasks within a 7-phase software development life cycle (SDLC).•Created process and system documentation.•Supervisory experience.

Software programmer consultant•Project lead over staff converting 4th generation language (4GL) programs to be Year 2000 (Y2K) compliant.•Wrote programs for corporate payroll, benefits, human resources, tax and accounting systems.

Fort Lauderdale, Florida, Us

Software programmer consultant•Developed programs for a client/server application in order to reduce costs and replace the existing legacy system.•Performed modifications on programs to reduce run-time costs for an accounting & inventory control system.

Jefferson City, Missouri, Us

Missouri State Highway Patrol (Systems Analyst) 1988-1994Dept of Labor (CIS II) 1994-1995Dept of Natural Resources (CIS IV) 1995-1996•Lead analyst responsible for oversight of automated systems within various agencies of the state of Missouri.•Captured user requirement specifications and tracked them through all stages of the Software Development Life Cycle.•Captured business requirements and translated them into functional system requirements.•Created system transaction diagrams and models.•Designed and programmed the first online tracking system for certification of police officers in the state of Missouri. •Performed PC hardware/software desktop support and trouble-shooting. •Assisted in developing and installing an application for Missouri state Workers’ Compensation judges and lawyers.•Member of a team tasked with developing a department-wide financial system using Case Tool technology.•Trained end-users.•Wrote system and end-user manuals.

Mba, Business Administration

Ma, Management

Bachelor’S Degree, Computer Information Systems