Ryan Charter Email & Phone Number

Denver, Co, Us

Denver, Co, Us

Denver, Colorado, United States

Remote

Acquired by Lumivero in April of 2023Collaborating with new members to implement our platform is not only a joy but also a crucial step for a successful member journey. As an Implementation Specialist, I am an expert in every functionality of our product, which enables me to collaborate with members to help optimize their Tevera database.

Remote

Having CARE as a core value, we at Tevera strive to provide the highest level of service to our members. As a CTR, I had the opportunity to embody that core value as I restored our member's experience. With attentive compassion I solved inquiries and guided member enablement, returning members onto a successful path in their journey.

San Jose, California, United States

Client Engagement LeaderOperated as an outside CIO by providing strategic assessment and evaluation through a custom tailored partnership, resulting in a personable relationship between people. Project Manager / EngineerConducted enterprise IT projects for small and medium sized financial institutions through all stages of the project management life cycle, which helped my clients enable IT as a tool rather than a burden.Support SpecialistProvided escalated support to the service desk system administrators as a go-to person for complex trouble tickets, creating trusting and dependable cross-team rapport.

Peoria, Illinois, United States

Supported multiple clients of up to 100 users in banking, manufacturing, healthcare, non-profit, and other industries with a variety of infrastructures and systems, including: HP/VMware Host and SAN, Citrix, Microsoft RDSH, SolarWinds N-Able device management, and more.Generated, organized, and recorded ConnectWise trouble tickets and project documentation to resolve problems quickly and improve productivity. Learned and strengthened technical knowledge of Fortinet and Cisco Meraki security solutions, SDWAN and LAN network configurations, and Windows Server deployments through continuous exposure and training.

Springfield, Illinois Area

Learned advanced behavioral analysis techniques via internal training to enhance customer service by helping members in the they want to be served.Joined the Benefit Value Advisor / Health Advocate team responsible for advanced member services including pre-certification.

La Harpe, Il

Further developed IT infrastructure management techniques and skills while working side-by-side with the Network Administrator to manage all technological systems, implement new solutions, and support end users.Technologies learned:Virtualization - VMware P2V Windows Server migrationsClient/Server Application Architecture - Scope, Testing, Implementation, Troubleshoot, MaintenanceNetworking - Data Transfer, TCP/IP, VLANsServer Management - WSUS, Antivirus, 3rd Party Application Updates, Log ParsingSecurity - Cisco ASA, IDS and IPS systems, WAN VPN solutionsUser Management - ADUC

La Harpe, Il

Primary focus was to assist the Network Administrator with P2V Windows server migrations and implement new Dell PowerEdge host, SAN, and NAS infrastructure.Learned valuable lessons in infrastructure management, physical and virtual server implementation, rack mounting, cable management, and power distribution.

Macomb, Il

Worked part-time during school (and full time during the summer) in a small team to support escalated trouble tickets from more than 700 faculty and staff on campus. This work created the foundation for the understanding of the value in a positive customer experience.

Kankakee, Il

Assisted the IT Director with all levels of infrastructure management and IT systems support to provide a stable technological working environment for staff.